Robert Lumpkin Email and Phone Number

- Manage the migration of data from client legacy system to Smokeball to align with onboarding deadlines. - Design and execute best practices for current and future projects.-Build and design project plans and artifacts for data migration process to remove blockers and improve data migration experience.- Coordinate across cross-functional internal and external client teams to implement client migration requirements.- Audit legacy data systems to identify errors and areas for improvement.-Follow hybrid of Agile and Waterfall project management methodologies working with multiple systems including Churn Zero, Salesforce and Zendesk.- Lead company-wide (including C-level) presentations and trainings regarding data migrations.- Developed brand-new client-facing process for data migrations.