Robert Robson Email & Phone Number

As a Global leader in Consumer Outsourcing I have over 15 years of experience in leading large-scale operations in the telecom industry. I am an expert in sourcing, managing, and delivering outsourced services across voice, messaging, and back-office support, with a strong focus on customer satisfaction and loyalty.I oversee a global team of 4k FTE, 7 direct reports, and an OPEX budget of £200m per year, generating annual revenue of £1.5bn. I have a proven track record of achieving and exceeding budget and KPI targets, negotiating and governing outsource contracts, and identifying and implementing cost-saving opportunities without compromising quality or performance. I am a highly energetic, motivated, and effective team player, looking to leverage my skills and expertise in a company that values innovation, collaboration, and customer-centricity.

Listed skills include Workforce Management, Contact Centers, Call Centers, Outsourcing, and 16 others.