Robert Austin Email & Phone Number

Plano, Texas, United States

Dallas, Texas, United States

• Responsible for creating and supporting analytical solutions for Revenue Management and Network Planning teams.• Primary consultant and SME for airline seat inventory, inventory availability, and inventory forecasting business functions.• Architected data extracts, data feeds, and transformation mechanisms used to interface between software platforms for production and proof of concept systems.• Conducted requirements gathering and led Business Analysts and Project Management teams in software and features, unit, and business acceptance testing and deployment.• Developed key Oracle and Teradata data transformation extract mechanisms and interfaces for new reservation and revenue management software solutions.• Created and supported applications and tools used by department in Alteryx and in Linux and in SQL, and using Java, Python, VBA, and ETL processes.

Dallas, Texas, United States

• Led high-profile revenue-improving projects such as Southwest flying international and fares restructuring.• Designed and developed data transformation processes and test scripts interfacing between multiple database sources.• Managed agile projects, business analysis, system analysis, testing, and software development projects.

Dallas, Texas, United States

• Led project management, business analysis, system analysis, testing, and software development projects at Southwest Airlines.• Designed and developed software solutions for customer denied boarding processes.• Coached project personnel in requirements based, test driven development processes for customized off-the-shelf software applications.• Participated in project inceptions, daily stand-up meetings, backlog grooming sessions, and retrospectives for concurrent projects.

Dallas, Texas, United States

• Led a multi-year project to replace Southwest Airlines Revenue Management System, managing project deliverables and defining new data sources.• Supervised testing resources and designed data integrity solutions for project execution.• Managed the Data Center Fail Over and Continuity project, ensuring mission-critical platforms were modified for business continuity.

Dallas, Texas, United States

• Led integration developer tasks to meet client requirements, ensuring quality deliverables.• Deployed on-site nationwide for software implementations, successfully integrating our solutions into client systems.• Created documentation for Corporate Legal Desktop application, covering new features and enhancements.

Carrollton, Texas, United States

• Led team in creating customized reporting solutions and dashboards by blending data from RealPage product suites.• Automated financial and operational reporting processes, increasing accuracy and reducing delivery time to executive leadership.• Represented Central Reporting group at user conferences, leading meetings and presenting product offerings.

Plano, Texas, United States

• Led a multi-million-dollar effort to migrate data from legacy AS400 systems to Oracle, laying the foundation for key management decision support tools.• Conducted requirements gathering sessions, wrote Statements of Work, Business and Functional Requirements, and product technical documentation.• Imported financial, call volume and activity reports into the central reporting portal, enhancing its value as a decision support tool.

Dallas, Texas, United States

• Redesigned data retrieval processes by collaborating with client data teams, improving efficiency and accuracy.• Implemented quality control standards for database testing, ensuring accurate interpretation of client data sources.• Managed the development of interfaces for documentation editors, enhancing data modification based on customer contact and marketing data.

Dallas, Texas, United States

• Managed technical support teams for nationwide contracts with major companies and federal agencies.• Oversaw operations for clients like Ford Motor Co, Aetna, National City, and Canadian Pacific Railroad.• Implemented efficient support strategies to ensure client satisfaction and resolve technical issues promptly.

Dalhart, Texas, United States

• Managed train crew operations and ensured safe handling of locomotives, train cars, and hazardous materials on the El Paso and Wichita Service Units.• Built trains and tracked consists to maintain efficient operations for Union Pacific Railroad in Dalhart, Texas.• Implemented safety protocols and procedures to ensure the smooth flow of freight operations.

Worldwide

• Trained and supervised handlers, dog teams, and air base ground defense practitioners for counter-narcotics and counter-terrorism operations.• Executed air base defense and combat operations, ensuring VIP and high-value sensitive resource protection.• Accepted commission in the U.S. Army Reserves at the conclusion of enlistment.

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Information Technology

Activities and Societies: Minor - Business Systems Analysis

Education record

Associate Of Science - As, Criminal Justice/Police Science