Business Development Team Lead
Current• First point of contact with prospects via phone and email to understand their needs and preferences. Provide exceptional customer service by addressing inquiries, scheduling appointments, and following up on leads promptly. • Utilize and purify CRM data to track customer interactions, ensure satisfactory customer experience, and invest in customer referrals and repeat business. • Consistently rank as the highest performer on the team, achieving month-over-month sales growth. Demonstrate a 50% appointment show rate and 50% sold rate. Promoted to team lead in 2024 to assist BDM in reaching department goals for the entire department as well as manage BDC team providing coverage for five locations.
Sep 2021 - Present
