Senior Technical Support Analyst
Current
Jun 2023 - Present
AeroLeads people directory · profile
Roberto P. Santos Email & Phone Number
Support Analyst | CyberSecurity Analyst |
at
idwall
1 work email found
@idwall.co
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Support Analyst | CyberSecurity Analyst |
Location
Diadema, São Paulo, Brazil
Company size
Who is Roberto P. Santos? Overview
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Quick answer
Roberto P. Santos is listed as Support Analyst | CyberSecurity Analyst | at idwall, a company with 126 employees, based in Diadema, São Paulo, Brazil. AeroLeads shows a work email signal at idwall.co and a matched LinkedIn profile for Roberto P. Santos.
Roberto P. Santos previously worked as Senior Technical Support Analyst at Idwall and Analista de Suporte Pleno at Idwall. Roberto P. Santos holds Bachelor Of Engineering - Be, Computer Engineering from Universidade Virtual Do Estado De São Paulo.
Company email context
Email format at idwall
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*@idwall.co
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AeroLeads found 1 current-domain work email signal for Roberto P. Santos. Compare company email patterns before reaching out.
Profile bio
About Roberto P. Santos
Atuando com treinamentos / aulas técnico-comercial / vendas desde 2006.Apoio operacional às equipes de customer services, vendas e suporte técnico representando empresas Multinacionais.Sólida experiência comercial com Sistemas Operacionais, CRM, Pacote Office Avançado, Servidores, Cloud Computing.Coordenação de Equipes.Línguas: Inglês (Avançado); Espanhol (Avançado); Português (nativo)
Listed skills include Operating Systems, Windows 7, Windows Server, Call Centers, and 37 others.
Current workplace
Roberto P. Santos's current company
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Idwall
9 roles
Roberto P. Santos work experience
A career timeline built from the work history available for this profile.
Analista De Suporte Pleno
Administração das Ferramentas Jira Software, Jira Service Management, Confluence, Google Workspace, Office 365, Slack, JumpCloud, GCP, Grafana, Datadog, Kibana e 1Password.Instalação, Configuração e Suporte para os S.O. Linux, Windows e MacOS.Gestão de Ativos de Service Desk. Trabalhando com a metodologia SCRUM
May 2021 - Oct 2023
Coordenador Educacional
Avaliar e acompanhar o processo ensino-aprendizagem, além dos resultados de desempenho dos alunos;Valorizar e garantir a participação ativa dos professores, garantindo um trabalho que seja integrador e produtivo;Organizar e escolher os materiais necessários ao processo de ensino-aprendizagem;Promover práticas inovadoras de ensino e incentivar a utilização.
Jan 2020 - Dec 2020
Instrutor De Qualificação Profissional
Ministração de aulas de informática em geral (Sistemas Operacionais, Pacote Office, Hardware, Cloud, Redes Sociais, etc).Ministração de Aulas de Robótica com o Kit Modelix.
Jul 2015 - Dec 2019
Bilingual Educator Leader
- I participated in the implementation and migration of the Microsoft Account from Sitel to Teleperformance Company.- Provide training for the trilingual support area to handle calls from Latin America.- Support the customer services areas regarding Microsoft Products knowledge, Microsoft Licensing, and internal tools.- Training about Microsoft New.
Aug 2013 - Jan 2015
Bilingual Training Analyst
- Provide training for the trilingual support area to handle calls from Latin America.- Training about Microsoft New Products (New Versions of Windows, Office, and several products as well).- Ongoing training to assure knowledge and maintain a high level of customer experience.- Interacted effectively with people in Latin America to provide training.
Jun 2013 - Aug 2013
Trilingual Support Analyst
- Handling calls from Brazil and Latin America supporting Microsoft customers to receive the right answer for their concerns and/or technical issues.- Translating calls during troubleshooting sessions when the customer does not speak the same language as the support engineer.
Oct 2012 - May 2013
Training Analyst
- Provide training for all areas of Microsoft Customer Services (Sales, Technical Support, and Customer Care).- Training about Microsoft New Products (New Versions of Windows, Office, and other products as well).- Ongoing training to assure knowledge and maintain a high level of customer experience.- Interacted effectively with people in Latin America to.
Nov 2006 - Mar 2012
Technical Support Analyst
- As a Technical Support Analyst, I worked for Terra Networks and Microsoft Brasil (outsourcing) handling phone calls from their customers to provide information, troubleshooting issues, and customer services.
Dec 2000 - Oct 2006
Team & coworkers
Colleagues at idwall
Other employees you can reach at idwall.co. View company contacts for 126 employees →
WS
Wallace S.
Colleague at IdwallSão Paulo, Brazil, Brazil
View →
CS
Carlos Seigi Amano
Colleague at IdwallSão Paulo, São Paulo, Brazil, Brazil
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MP
Maraisa Peretti 🏳️🌈
Colleague at IdwallSão Paulo, São Paulo, Brazil, Brazil
View →
MS
Maurício Souza
Colleague at IdwallSão Paulo, São Paulo, Brazil, Brazil
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PA
Paulo Ando
Colleague at IdwallSão Paulo, São Paulo, Brazil, Brazil
View →
AC
Amanda Couto
Colleague at IdwallSão Paulo, Brazil, Brazil
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GL
Gabriel Lima
Colleague at IdwallCarapicuíba, São Paulo, Brazil, Brazil
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TS
Thomaz Soares
Colleague at IdwallSão Paulo, São Paulo, Brazil, Brazil
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MK
Matheus Kenji
Colleague at IdwallSão Paulo, São Paulo, Brazil, Brazil
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JO
Jacineide Oliveira Silva
Colleague at IdwallSão Paulo, Brazil, Brazil
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Wallace S.
Colleague at IdwallSão Paulo, Brazil, Brazil
View →
CS
Carlos Seigi Amano
Colleague at IdwallSão Paulo, São Paulo, Brazil, Brazil
View →
MP
Maraisa Peretti 🏳️🌈
Colleague at IdwallSão Paulo, São Paulo, Brazil, Brazil
View →
MS
Maurício Souza
Colleague at IdwallSão Paulo, São Paulo, Brazil, Brazil
View →
PA
Paulo Ando
Colleague at IdwallSão Paulo, São Paulo, Brazil, Brazil
View →
AC
Amanda Couto
Colleague at IdwallSão Paulo, Brazil, Brazil
View →
GL
Gabriel Lima
Colleague at IdwallCarapicuíba, São Paulo, Brazil, Brazil
View →
TS
Thomaz Soares
Colleague at IdwallSão Paulo, São Paulo, Brazil, Brazil
View →
MK
Matheus Kenji
Colleague at IdwallSão Paulo, São Paulo, Brazil, Brazil
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JO
Jacineide Oliveira Silva
Colleague at IdwallSão Paulo, Brazil, Brazil
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3 education records
Roberto P. Santos education
Bachelor Of Engineering - Be, Computer Engineering
Universidade Virtual Do Estado De São Paulo
Pós-Graduação Lato Sensu, Formação Em Educação À Distância
Bachelor’S Degree, Computer Science
FAQ
Frequently asked questions about Roberto P. Santos
Quick answers generated from the profile data available on this page.
What company does Roberto P. Santos work for?
Roberto P. Santos works for idwall.
What is Roberto P. Santos's role at idwall?
Roberto P. Santos is listed as Support Analyst | CyberSecurity Analyst | at idwall.
What is Roberto P. Santos's email address?
AeroLeads has found 1 work email signal at @idwall.co for Roberto P. Santos at idwall.
Where is Roberto P. Santos based?
Roberto P. Santos is based in Diadema, São Paulo, Brazil while working with idwall.
What companies has Roberto P. Santos worked for?
Roberto P. Santos has worked for Idwall, Fundacao Florestan Fernandes, Teleperformance Brasil, Sitel, and Atento Brasil S/A.
Who are Roberto P. Santos's colleagues at idwall?
Roberto P. Santos's colleagues at idwall include Wallace S., Carlos Seigi Amano, Maraisa Peretti 🏳️🌈, Maurício Souza, and Paulo Ando.
How can I contact Roberto P. Santos?
You can use AeroLeads to view verified contact signals for Roberto P. Santos at idwall, including work email, phone, and LinkedIn data when available.
What schools did Roberto P. Santos attend?
Roberto P. Santos holds Bachelor Of Engineering - Be, Computer Engineering from Universidade Virtual Do Estado De São Paulo.
What skills is Roberto P. Santos known for?
Roberto P. Santos is listed with skills including Operating Systems, Windows 7, Windows Server, Call Centers, Microsoft Office, Teamwork, Management, and Itil.
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