Roberto Santos Email & Phone Number

Accomplished professional with years of experience in Business Analysis and Process Management within the financial industry. Experienced in working with mid to large-scale projects including regulatory initiatives. Possess diplomatic relationship skills and building positive rapport within a team and with all levels of management. A Highly analytical team player and out of the box thinker. Projects leadership with excellent documentation and communication skills. Takes initiative and passionately commits to meeting objectives. Currently seeking a dynamic and challenging role that advocates sustainment, training, and development within a company that promotes growth, vision and success. TECHNICAL SKILLS | STRENGTHS BUSINESS ANALYSIS | PROCESS GOVERNANCE | REGULATORY & CHANGE MANAGEMENT• Requirements Management & Communication | Gap Analysis | Process Modeling and Mapping | Risk Analysis | Change Management | Training & Support | Process Facilitation & Sustainment | Process Engagement | Management Reporting & Communication | Personal Organization | Leadership | Team Building CLIENT SERVICES & OPERATIONS SUPPORT• Operational Team Support | Vendor Management Relationship | Stakeholder management and supportSYSTEMS• Experience with IBM Blueworks Live (Process Mapping Tool)• MS Office Applications (Word, Excel, PowerPoint, Outlook, Project, Visio) | SharePoint | JIRA | Confluence• Experience with Web HP ALM for Defects, QA, and Requirements Tracking and Maintenance• Support experience in User Interface (UI) /Experience (UX) Design & Principles • Experience with Broadridge Financial Solutions (BPS) Systems Vendor for Debt and Equity Settlements Clearing | Income Processing (Dividends) | Tax Reporting | Process & Control Reconciliations