Business Customer Support Manager
CurrentManager, Business Services Customer Support Team
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Robert (Pat) Wilson is listed as Retired at LegalZoom, a with 859 employees, based in Los Angeles County, California, United States. AeroLeads shows a matched LinkedIn profile for Robert (Pat) Wilson.
Robert (Pat) Wilson previously worked as Business Customer Support Manager at Legalzoom and Senior Customer Service Manager at Air Liquide America, Llc. Robert (Pat) Wilson holds Control Data Corporation; Oakland, Ca, Computer Repair Technology from Control Data Corporation Technical School.
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Enterprising management professional, expert in steering innovative strategies that serves to generate revenues, build dynamic teams, and deliver "red carpet" customer service to an increasingly demanding public. "Leading from the front" management style has been the catalyst for maintaining high morale, strengthening client relationships, and instituting the type of transparent communications channels that build and sustain trust. Cited throughout career as a creative problem solver, and calculated risk-taker; a change agent skilled in exposing inefficiencies, producing solutions, and shaping the future of business. Growth focused, and inspired by the power of teams to deliver exceptional results.Specialties: •Provided strategic and tactical support for a million dollar contact center with as many as eight (8) direct report
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Glendale, Ca
Manager, Business Services Customer Support Team
Oversee the Customer Service Operations for the Western Region. Air Liquide is a 100+ year old company that specializes in commercial gases and specialty gases for technology, medical, research, and industrial purposes.
Directed and coordinated multi-team department which included Data Entry, Customer Service, Confirmations, and Administrative Support. Well-developed management skills. Utilize all assets and resources available, maximizing employee productivity and performance to achieve corporate goals and objectives. Developed valuable professional rapport with operations managers, marketing officers, and clients ; set standards for product development, service delivery, and customer relations. •Provided strategic and tactical support for a million dollar contact center with as many as eight (8) direct report managers; supervised multiple shifts and Associate teams.•Established policies and procedures, recruited and hired personnel, established staff development training programs, implemented quality assurance procedures, and established controls to meet service metrics. .
Managed muti-teamed Customer Service Contact Center. Responsible for liaison and logisitcs for national service vendor relationships with regards to Montgomery Ward furniture repair service contracts and warranties. Led a Team of 12 Management Team members which included hiring, training, mentoring, and team startegy planning and development. Also developed a Consumer Credit Card Security program Team which was significantly successful in developing and securing new business and profits.
Other employees you can reach at legalzoom.com. View company contacts for 859 employees →
Afrika Coppin
Colleague at LegalzoomAustin, Texas, United States
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Steve Newman
Colleague at LegalzoomLos Angeles Metropolitan Area, United States
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Anna Bailey
Colleague at LegalzoomKilleen, Texas, United States
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William Doudna
Colleague at LegalzoomArcata, California, United States
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Alicia W.
Colleague at LegalzoomDenton, Texas, United States
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Marc Smith
Colleague at LegalzoomArlington, Virginia, United States
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"Jr" Michael Schullerman
Colleague at LegalzoomCopperas Cove, Texas, United States
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William Guest
Colleague at LegalzoomAustin, Texas, United States
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Breanna J.
Colleague at LegalzoomUnited States
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Allison Desantis
Colleague at LegalzoomColumbus, Ohio, United States
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Activities and Societies: Certifed Computer Repair Tecnician Graduated with Honors.Graduated with Honors from first class offering this.
Activities and Societies: Clinical and Medical Laboratory Science. Certified Laboratory Assistant Cirriculum. Certified Medical Laboratory.
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Robert (Pat) Wilson works for LegalZoom.
Robert (Pat) Wilson is listed as Retired at LegalZoom.
Robert (Pat) Wilson is based in Los Angeles County, California, United States while working with LegalZoom.
Robert (Pat) Wilson has worked for Legalzoom, Air Liquide America, Llc, Starwood Vacation Ownership, and Ge Financial Assurance.
Robert (Pat) Wilson's colleagues at LegalZoom include Afrika Coppin, Steve Newman, Anna Bailey, William Doudna, and Alicia W..
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Robert (Pat) Wilson holds Control Data Corporation; Oakland, Ca, Computer Repair Technology from Control Data Corporation Technical School.
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