Robert R. Email & Phone Number

Pittsburgh, Pa, Us

Pittsburgh, Pennsylvania, United States

Product Owner of Online Reservation platform. Overseeing development schedule, new feature & change request submissions, QA testing, implementation, and teammate training & coaching of new tech stack functionality and features. Along with assisting in preparation of manuals and other documentation on the status and operation of new software features.Experience diagnosing, reporting, tracking and resolving quality issues via functionality QA testing. Along with spearheading new functionality and enhancement requests. Following the project from initial concept, through design mock-ups, initial testing and adjustments.Functional QA testing responsibilities include black box QA testing, software/web/iOS based regression testing, and Integration Testing. Along with working with customers via email/phone to diagnose and formulate a plan of action to identify & resolve any and all issues.Experience with software/app mock-up design using a variety of different tool sets. Ranging from wire frame design using Balsamiq to robust & interactive prototypes using FigmaDocumenting any and all QA issues and solutions during testing in ticketing system. This includes using screen capture software along with detailed step to reproduce guidelines for the development team.Ability to communicate clearly in writing, by phone, and in person to solve problems quickly and accurately working independently and in a team setting.Experience testing new and current hardware to insure software/hardware compatibility and to ensure the software/hardware solution meets applicable quality standards.

Greater Pittsburgh Area

•Responsible for providing I.T. support (hardware & software) for 400+ workers & students within a Windows environment with Citrix Security via phone, email, and in-person support escalating to Data Center as needed•Installation, Setup, & Support for networked and wired devices such as printers, scanners, copiers, projectors. •Experience supporting a Citrix Security Agent environment with PointSec configured computers and USB drives.•Windows 7 roll-out/migration

Miami/Fort Lauderdale Area

Assisted the professor in overseeing class duties such a proctoring exams, grading tests, managing grades, interacting with students to help solve issues

Indiana County

• Responsible for providing all levels of I.T. support (hardware & software) for 400+ workers and elected officials via phone and in-person support. • Responsible for maintenance and updating courthouse website using Adobe Dreamweaver CS4, Fireworks CS4, Flash CS4, and JQuery scripting• Responsible for maintenance and troubleshooting of county internal network infrastructure• Supported, maintained, and monitored Microsoft Server 2003 & Server 2008 environments.• Experience coordinating with other county services and departments to lend I.T. support and assisting other county I.T. teams in designing and configuring their office web site.• Tasked with maintaining VMware Server 1.0 • Coordinated with department supervisors to deploy software and hardware upgrades to minimize staff and department downtime• Maintained video and web conferencing equipment as well as preformed video/communication troubleshooting when issues arose• On standby with the Indiana County EMS 911 center to coordinate with site I.T. staff to help complete projects and/or cover for short staff.

Provides technical support for all Superior Well Services employees via phone or in office.

Maintained and updated the Eberly College of Business Website

Msmis, Management Information Systems, 3.86

The MSMIS Curriculum Covers: •Telecommunication Networks •Database Management •Information Security •Project Management of Information.

Bs, Management Information Systems

Activities and Societies: Student Government Association, IUP Anime Club