Director Of Operations
CurrentDeveloped and executed strategic plans to optimize operational efficiency, streamline processes, and align with organizational goals.Spearheaded transition of ecommerce site from WooCommerce to Shopify. Reducing the overhead cost of online store operations by 43%. Utilized HubSpot’s strategic implementation of technology solutions aimed at automating previously manual processes, significantly increasing operational efficiency and reducing errors.Conducted customer review feedbacks proactively to identifying opportunities for service and site improvements.Utilized Google Ads analytics to measure and analyze campaign performance, making data-driven adjustments for continuous improvement.Actively sought opportunities for bulk purchasing, consignment agreements, and other cost-saving measures to optimize procurement expenses.Leveraged tech and AI solutions to enhance the overall responsiveness of the supply chain, ensuring prompt and efficient fulfillment of customer orders.Focused on enhancing operational efficiency to drive profitability, identifying and implementing process improvements to maximize output with minimal resources.Managed departments budgets, optimizing resource allocation to meet financial targets and improve profitability.Managed and schedules content for the company social media sites like Instagram, Facebook, Pinterest, YouTube, Vimeo, Snap Chat, and Tik Tok. Utilized Google Ads campaigns with a key focus of generating positive ROI, optimizing ad spend, drive awareness to the company site, and increasing conversion rates.Conducted regular A/B testing of ad creatives to identify high-performing elements and refine campaign strategies.Crafted video ads growth strategy to significantly increase YouTube subscribers and engagement.Maintained content calendar to ensure a consistent and frequent posting schedule for maximum reach and growth.Diversified social media content types to include images, videos, stories, and reels/shorts formats.