Robert Simons Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Ensuring customers are utilising all product features that support their fundraising goals.• Scoping new features and feature enhancements to meet customer and business needs, working with the development team to shape solutions and assisting with testing.• Assisting with support escalations.• Providing data reporting and analysis across Grassrootz departments and supporting customer reviews.

Sydney, Australia

Supported Tour de Cure through a major growth period in which revenue of $8.4m with 14 staff grew to revenue of $13.6m with 26 staff. Worked with internal and external stakeholders to deliver transformation objectives:• Led organisation process review and documentation, creation of value stream maps, etc.• Championed use of project management tool (Monday.com)• Organisation SME for the introduction of Microsoft Dynamics CRM, capture of legacy data and integration with… Show more Supported Tour de Cure through a major growth period in which revenue of $8.4m with 14 staff grew to revenue of $13.6m with 26 staff. Worked with internal and external stakeholders to deliver transformation objectives:• Led organisation process review and documentation, creation of value stream maps, etc.• Championed use of project management tool (Monday.com)• Organisation SME for the introduction of Microsoft Dynamics CRM, capture of legacy data and integration with operational systems.• Migrated from legacy in-house fundraising platform with limited support to partnering with an industry leading fundraising platform to support sustainable growth in participant numbers, including participant journey automation.• Migrated from Google Workspace to Microsoft 365 and managed initiatives to improve security and the use and handling of participant information.• Supported migration from MYOB to Xero.• Managed introduction of external IT support partner• Managed system suppliers, moved to NFP discounts where possible, updated legacy telecommunications infrastructure Show less

Sydney, Australia

• Managed deployment of Cisco and Juniper network infrastructure for Optus and SingTel: Prepared deployment specifications, engaged contractors for physical installation, configured equipment, updated network records and obtained all required approvals through to operational acceptance of equipment.• Performed audits for Optus Evolve M-to-MX migration project which successfully migrated 27,000 business and wholesale customer services Australia-wide off end-of-life hardware without… Show more • Managed deployment of Cisco and Juniper network infrastructure for Optus and SingTel: Prepared deployment specifications, engaged contractors for physical installation, configured equipment, updated network records and obtained all required approvals through to operational acceptance of equipment.• Performed audits for Optus Evolve M-to-MX migration project which successfully migrated 27,000 business and wholesale customer services Australia-wide off end-of-life hardware without migration failures. Reviewed network records for accuracy, resolved discrepancies and developed a custom solution to analyse pairs of services to be migrated together.• Subject Matter Expert on several systems projects that replaced order management and network records systems to enable greater automation, upgraded a material ordering system and created an IP records database to reduce manual handling. Provided input for required specifications, performed user acceptance testing and provided user training for team, including preparing custom work instructions and user guides.• Prepared specification documents to allow new equipment to be modelled in network records systems and performed user acceptance testing to ensure model was correct.• Trained new team members and maintained “New Starter” guides to get them up to speed quickly while minimising training workload. Show less

Sydney, Australia

• Managed port allocations for Optus Evolve business and wholesale network and planned necessary network upgrades while avoiding unnecessary spend.• Performed capacity checks for new services, provided IP network costs where required to support customer sales.• Developed system requirements for improved network reporting tools and worked with IT teams to ensure reporting met requirements, reducing manual workload.• Provided capacity growth and network utilisation… Show more • Managed port allocations for Optus Evolve business and wholesale network and planned necessary network upgrades while avoiding unnecessary spend.• Performed capacity checks for new services, provided IP network costs where required to support customer sales.• Developed system requirements for improved network reporting tools and worked with IT teams to ensure reporting met requirements, reducing manual workload.• Provided capacity growth and network utilisation reporting to management Show less

Sydney, Australia

• Managed deployment of Cisco and Juniper network infrastructure, focussed on the rapid deployment and expansion of the Optus Evolve business and wholesale IP network launched in Oct 2007.• Managed deployment for key customer rollouts for customers with large scale or other custom requirements.• Managed port allocations for Optus Evolve network and provided reporting on progress of initial rollout and network utilisation.

Sydney, Australia

• Designed DSL/ULL Data and Voice services, and maintained network records• Worked with Telstra Wholesale as required to resolve customer location discrepancies.• Trained new team members and authored work instructions. Provided training and handover when this function was moved to Brisbane teams.

Sydney, Australia

Billing and technical support for Optus DSL customers, with some Acting Team Leader duties.

Sydney, Australia

Managed SGML and XML content reformatting, checking and correcting errors and ensuring correct publication when moving legal publications to a new online platform.

Sydney, Australia

Performed contract exchanges, property settlements, legal document filing and some legal research.

Master Of Business Analytics With Distinction, Wam 81.3

Subjects completed: ACCY801 - Accounting and Financial Management MARK804 - Principles of Marketing Management MGNT803 - Organisational.

Graduate Certificate In Business Analytics, Wam 75.3

Topics covered included: * SAS Visual Analytics * Linear Regression * Logistic Regression * Decision Tree * k-means Clustering * Time.

Bachelor Of Internet Science And Technology, Internet Applications

Certificate Iii In Information Technology