Robert Spears Email & Phone Number

Redmond, Wa

• Support Azure customers via an online chat experience, in a 24x7x365 global support delivery team.• Seek solutions to customer needs and communicate trends to leadership.• Improve internal efficiency and customer happiness by finding opportunities to optimize existing processes and tools.• Build a close working relationship with the teams related to assigned service areas to leverage in case of escalations, as well as to drive product improvements.• Build and update Azure product documentation to help customers deliver solutions on Azure.

Seattle, Wa

Full-time contract work at a full-service digital agency, with a focus on e-commerce clients. Provide quality assurance for new website development projects in the Magento 2 platform and for new features to existing sites. Utilize Selenium testing suite to test sites. Develop new and update existing load tests using the JMeter application in order to test functional behavior and measure performance.

Greater Seattle Area

A full-time 12-week, 60-70 hours/week, program to learn fundamental web development skills and knowledge. We concentrate on the MEAN stack plus other technologies such as React, Python and Django. Projects are designed to showcase full-stack applications with CRUD functionality and database integration. Throughout the course we used Github for source control.

London, United Kingdom

Support users' IT hardware, software, and services. Most requests for help are submitted by email in order to allow our small IT team to prioritize and divide work more effectively. Perform updates and work to resolve users' reported issues.• Provide on-site and remote support for desktops, laptops, iPhones, and tablets.• Create email addresses in a Microsoft Exchange environment and troubleshooting.• Create and manage users in Active Directory.• Telephone support and troubleshooting.• Troubleshoot software issues.• Audio video support, including video conferencing.• Network troubleshooting.• VPN support

London, United Kingdom

Provide first and second level support in a mixed environment of Windows XP, Windows 7, and Windows 8 workstations. Citrix is also now used by associates while in the office as the desktop solution while in the office.• Manage trouble tickets and record solution documentation into call tracking system and SharePoint document repository.• Provide on-site and remote support for desktops, laptops, printers, scanners, blackberries, iPhones, and tablets.• Create email addresses in a Microsoft Exchange environment and troubleshooting.• Create and manage users in Active Directory.• Telephone support and troubleshooting.• Troubleshoot software issues.• Audio video support, including video conferencing.• Network troubleshooting.• Citrix and VPN support

Greater Chicago Area

- Manage trouble tickets and record solution documentation into a wiki-based knowledge-base; adhere to strict SLA- Provide on-site and remote support for desktops, laptops, printers, scanners, blackberries, iPhones, tablets, and software.- Email support in a Microsoft Exchange environment- Telephone support and troubleshooting- Troubleshoot software issues- Audio video support, including video conferencing, both on-site and off-site.- Network troubleshooting- Maintain inventory of IT supplies.

Greater Milwaukee Area

- Manage trouble tickets and record solution documentation into a wiki-based knowledgebase ; adhere to strict SLA- Provide on-site and remote support for desktops, laptops, printers, scanners, blackberries, iPhones, tablets, and software.- Email support in a Microsoft Exchange environment- Troubleshoot software issues- Audio video support, including video conferencing, both on-site and off-site.- Trading floor support, as needed

Web Development Immersive, Web Development

Bachelor Of Business Administration (B.B.A.), Computer End-User Technology