Robert Volta Email & Phone Number

Florida, United States

London, Gb

• Global Voice, Video, and Collaboration Architecture and Design of Zoom and Microsoft 365 Teams• Five9 Contact Center CC/CX Design and Implementation• Omnichannel Conversational AI and Virtual Assistant Development• Vendor Procurement and Licensing guidance and design• AudioCodes and Patton SBC design and deployment of direct routing and peripheral connectivity• Poly, AudioCodes, PC, and Mobile endpoint migration and deployment management• Network and Infrastructure design and best practice real time communication guidance• Global government regulatory consultation and guidance for governance and compliance• Integration of legacy voice elements including ANT lone man worker and critical emergency systems• Carrier management and coordination of telecommunication circuits and DID/DDI facilities• Security guidance of TLS Certificates, edge network access, and proxy traffic requirements• Troubleshooting and optimization of voice, video, and collaboration systems

Brooklyn, Ny, Us

• Planning, Design, and Implementation of DoITT's Unified Communications Solution.• Established Covid-19 City Wide Evacuation Remote Worker Solution and Protocol.• Management of 17 cluster CUCM System with 40000+ Stations.• Review and Approval of High and Low Level Design Documents.• VoIP Quality of Service (QoS) Guidance and Implementation Support.• Carrier SIP Trunking Establishment and Cloud Call Dial Plan Management.

London, Gb

• Provided full life-cycle guidance of 130+ global locations with over 30,000 stations\user profiles and 300+ video endpoints.• UCaaS RFP and procurement process definition\management and interviewing of vendors for project awards.• UCaaS vendor and internal team leadership and management throughout project life-cycle.• Transition of CAPEX to OPEX model for Diageo.• Significant international toll cost savings by regionally centralizing SIP phone services.• Global contact center migration to UCaaS cloud services.• Global telecommunications regulations management to define viable in-country services.• Review and approval of high and low-level design documents.

London, London, Gb

• Planning, Design, and Implementation of Arup’s Unified Communications Solution• Assess customer's current network and systems capabilities and ensure technical solutions will accomplish the customer's objectives.• Cisco Unified Communications Manager 9.x (CUCM) Multi-node cluster design and global implementation• Cisco Unity Connection Cluster 9.x (CUC) Multi-node cluster design and implementation• Duplexed environment between datacenters in Philladelphia, PA and San Francisco, CA• VOIP Quality of Service (QoS) guidance and implementation support• Creation of deliverables such as Micro-design documents, AS-BUILT, and Test Plans• Cisco Telepresence Management Suite (TMS) solution for endpoint management• Cisco Wireless Controller implementation and migration of several hundred wireless access points• Riverbed Edge optimization management• Cisco Cloud Web Security design and implementation

Paris, Fr

• Planning, Design, and Implementation of BNP Paribas’ Unified Communications Solution• Assess customer's current network and systems capabilities and ensure technical solutions will accomplish the customer's objectives.• Dial Plan Design and Routing integration to BNP’s existing sites• Cisco Unified Communications Manager 9.x (CUCM) Multi-node cluster design and implementation• Cisco Unity Connection Cluster 9.x (CUC) Multi-node cluster design and implementation• Cisco Survivable Remote Site Telephony (SRST) design and implementation • VOIP Quality of Service (QoS) guidance and implementation support• Creation of deliverables such as Micro-design documents, AS-BUILT, and Test Plans• IPC Turret / Avaya analog integration and migration• Riverbed Edge optimization management

New York , Ny, Us

• Planning, Design, and Implementation of Guardian Life Insurance’s Unified Communications Solution• Assess customer's current network and systems capabilities and ensure technical solutions will accomplish the customer's objectives.• Dial Plan Design and Routing integration to Guardian’s existing sites• Cisco Unified Communications Manager 8.x (CUCM) Multi-node cluster design and implementation• Cisco Unity Connection Cluster 8.x (CUC) Multi-node cluster design and implementation• Cisco Survivable Remote Site Telephony (SRST) design and implementation • Duplexed environment between datacenters in Allentown, PA and Pittsfield, MA• VOIP Quality of Service (QoS) guidance and implementation support• VPIM Integration supporting thousands of contacts between Unity and Siemens• SIP Integration to Siemens HiPath 5.x and Genesys Call Center• Creation of deliverables such as Micro-design documents, AS-BUILT, and Test Plans

Us

• Planning, Design, and Implementation of Forest’s Video Conferencing Solution• Assess customer's current network and systems capabilities and ensure technical solutions will accomplish the customer's objectives.• Cisco Video Control Server (VCS) Control and Expressway implementation for internal and external video participation• Cisco Telepresence Management Suite (TMS) solution for endpoint management• Cisco Telepresence Management Suite Exchange Extension TMSXE integration with existing MS Exchange environment for calendar synchronization and resource reservation• Duplexed environment between datacenters in St. Louis, MO and Commack, NY

Rocky Hill, Ct, Us

• Planning, Design, and Implementation of the State of Connecticut’s 211 Call Center• Assess customer's current network and systems capabilities and ensure technical solutions will accomplish the customer's objectives.• Complex existing call flow analysis and staging for customer acceptance• Migration of existing Avaya system to CUCM and UCCX 8.x• Advanced UCCX Scripting and database integration• Creation of deliverables such as Micro-design documents, AS-BUILTs, and Test Plans

Bryanston, Johannesburg, Za

• Planning, Design, Implementation, Operation, and Optimization support of Cisco Unified Communications Projects• Served as trusted advisor for Dimension Data customer base• Provided pre-sales and post-sales technical assistance in analyzing customer requirements• Assess customer's current network and systems capabilities and ensure technical solutions will accomplish the customer's objectives.• Interaction with customer at both a High and Low technical level• Establishment of Dimension Data National L3 Team and development of IPT Project Methodologies and Best Practices• Served as National Technical Escalation Point for Tier 3 projects• Mentoring of Junior Engineers• Creation of deliverables such as Microdesign douments, AS-BUILTs, and Test Plans• Customers Include:o Aegis, AHS, AIG, Amper, Ann Taylor, American Stock Exchange, Barclays, Barr Labs, Berks, Berkshire Hathaway, BioGen, Barnes and Noble, Cable and Wireless, Chanel, Chemtura, Christies, Commerz Bank, Commvault, Constellation Energy, Cooper Health, Coopervision, Covance, Degusa, DSI, EDC, Gale, Gartner Group, General Electric, Good Shepherd, Health Now, Hershey Foods, Herzfeld and Rubin, InfoNXX, Intermed, J.M. Huber, City of Jersey City, JM Eagle, Knowledge Planet, Langan, Lehman Brothers, Liberty Travel, M&T Bank, Maersk, McCarter and English, Medco, Merck, Mizuho, Mercedes Benz, Nestle Waters Foods, Novo Nordisk, Perdue, Pfizer, Plainfield, Quoizel, R.R. Bowker, Rutgers University, S&W, Sage, Satyam, Stanley, Steve and Barry, Stillwell Hansen, The W Hotels, Tishman Speyer, Tower, TowerStream, UBS, United Rentals, Virtua, Whatman, White and Case, Xerox

• Provided Pre and Post Sales Converged Communications Support• Mentoring of Junior Engineers• Customer guidance for vendor and carrier selection• Maintained close working relationship with Cisco Staff• Design, Implementation, and Continuing support of full suite of Cisco UC Offerings• Customers Include:o Goen Technologies, HLW, Benefit Systems and Services Inc., Orthonet, Morgan Meluish, Tommy Hilfiger, Tahari, Karl Lagerfeld, Theory, United Nations, Sweet Construction, Gill St. Bernard.

Us

• Established Cisco Partner Practice for Computer Horizons Corp.• Voice Over IP Planning Experience, ROI Analysis, Proposal Generation and ROI Metric Tracking• Design and Implementation of Cisco muti-cluster Call Manager 3.3 systems with Upgrade Experience to 4.0 for Video Telephony integration using VT advantage and 7940-7970 IP Phones• Avaya Definity and Magix Integration with VOIP System and QOS IP network baseline• Carrier consolidation projects to support VOIP rollout and end to end QOS plan between branches and remote users• Design and Implementation of Cisco Self Defending network platforms which include IOS-K9,• PIX Firewalls, 3000 series VPN concentrators, and Cisco Security Agents• Planning, Design, and Implementation of Cisco Voice over IP, Video, Storage, Wireless, and Security solutions for CHC corporate and clients• Close working relationships with Cisco Internal staff including regional CAMs• Worked closely with upper management and marketing groups to develop new business • Published Networking articles for The New Jersey Technology Council