Robert Rossi Email & Phone Number

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

• Test Lead on CRM projects that help Fidelity associates manage customer data and interactions.
• Headed a QA team of four through quarterly releases for several Siebel product lines, which involved creating test plans, test cases and following QA best practices, ensuring a successful release with a low defect.
• Configured and installed Salesforce to replace a legacy CRM tool, integrating existing data from multiple sources into the new system, which enabled Fidelity associates to more efficiently work with their Leads and.
• Developed SQL queries to test ETL processes that transformed data from existing databases to the Salesforce system.
• Designed and executed automated test scripts using AssureClick for Salesforce and Parasoft SOATest that reduced the time to test UI and backend features.

Cary, NC

• Test Lead for Web Apps on Nokia S40 devices and specialized portal updates for external customers.
• Oversaw the QA team in developing a test plan for a new Web App development system that was ready to test and completed on schedule.
• Designed test plans for a product update in an Agile environment utilizing User Stories and working closely with developers.
• Consolidated and organized test cases in a new test repository so regression test plans could be quickly set up.
• Authored template for server upgrade instructions to significantly improve production system upgrades.
• Verified a web application worked as designed on four different desktop browsers reducing customer reported defects.

Durham, NC

• QA Project lead for several clients including Bell Mobility and Alltel. Executed and analyzed both manual and automated tests and delivered status reports on test team's progress.
• Created test plans for testing the new functionality of six storefronts on both HTML and WAP sites in two languages on 50 different devices with minimal escaped defects.
• Coordinated with customer the User Acceptance Test of their HTML and WAP storefronts providing increased customer satisfaction.
• Defined customer requirements at inception of project so that requirements were specific enough to test.

Raleigh-Durham, North Carolina Area

• Lead for Functional Verification Test team, testing drivers for point of sale devices.
• Coordinated a diverse team of 16 people including testers in Mexico, Argentina, Singapore and Raleigh.
• Devised test plans for verifying code fixes before they were delivered to the customer.
• Executed Functional Verification tests for Point of Sale Device Drivers to verify they met the Unified Point of Sale specification. Also verified that the drivers worked as designed on new hardware and multiple.

Raleigh-Durham, North Carolina Area

• Wrote automated and manual test cases for Point of Sale devices in Java and TCL.
• Developed test matrices to meet the specifications in the Unified Point of Sale standard.
• Updated code and fixed defects for a new release of the OLE for Retail Point of Sale Drivers. Coding was done in Visual C++ for Windows.

Dexter, MI

Developed and updated Tax Return projects written in C and Visual C++.

Bachelor Of Science (B.S.), Computer Science

Bachelor Of Arts (B.A.), Communication And Media Studies