Robert Thomas, Pmp Email & Phone Number

Cleveland/Akron, Ohio Area

Lead the IT Service Delivery team in providing hardware and software support for hundreds of devices in a fast-growing B2B SAAS company. Procure hardware and software while ensuring compliance with corporate ITD standards. Work with vendors to collect quotes, negotiate costs, and generate IT budgets. Plan, coordinate and enact office and departmental relocations involving dozens of devices. Manage Active Directory user accounts and security groups. Devise and implement process improvements for the IT Department. Manage multiple projects simultaneously of various scales from a dozen to hundreds of devices. Ensure SLAs for ad-hoc requests and issues are met.Accomplishments:- Standardizing and streamlining the processes for the assembly and shipping of training packs to remote sites, creating the ability to turn around dozens of devices within a day’s notice.- Planning and leading the deployment of the MyQ secure fob-based printing system, saving the company hundreds of dollars per month in renewable supplies and increasing security of the printers.- Developing and coordinating an implementation plan to enable multi-factor authentication across the organization, providing greatly increased device security and ensuring HIPAA compliance.- Planning and leading the migration of organizational assets to Active Directory.- Developing and implementing a backup plan for key company systems, including the software license database, RFID tracking database, and Office 365 components

Cleveland/Akron, Ohio Area

Simultaneously managed multiple IT projects of various scales from dozens to hundreds of devices. Collaborated with various ITD Teams to meet deliverable requirements on all projects. As Project Manager, designed deployment plans and created project budgets. Worked in conjunction with teams of contractors to ensure technical certification and deployment ofhardware. Procured hardware and software while ensuring compliance with corporate ITD standards. Coordinated and enacted office and departmental relocations involving dozens of devices.Accomplishments:● Led a team of five contractors in coordinating the deployment of over 800 PCs / printers for the new Richard E. Jacobs Health Center and Ambulatory Surgery Center, a project with a $1.1M desktop technology budget.● Headed the project to renovate & expand the Fairview Hospital Emergency Department and ICU, an $81M project with a $600,000 desktop technology budget. Led a team of three contractors in testing and deploying more than 300 devices.● Volunteered to lead the project to update the Cleveland Clinic's West region desktops to Windows 7, heading a team of three contractors that migrated over 3,500 PCs, saving the Clinic $200,000 in extended Microsoft support costs for an EOL operating system.● Migrated over 300 print queues from servers running the obsolete Win2K OS to Windows Server 2012. Coordinated nightly migrations with departmental managers to ensure no disruption to patient care or the business.● Led the project to provide in-patient rooms with mobile workstations, configuring and deploying 60 devices within a two-week time span with no down-time.● Provided Level II remote and desk side support for over 3,800 PCs and 640 printers across 22 sites.● Selected to lead the project to travel to Las Vegas, NV and open the Lou Ruvo Brain Center, the Cleveland Clinic's first expansion West of Ohio. More than 100 devices were deployed as part of the $85,000 desktop technology budget.

Cleveland/Akron, Ohio Area

Acted as consultant to several Fortune 500 companies. Provided day-to-day remote support for dozens of regional offices. Worked as Technical Lead in OS migration of 1000s of desktops.Accomplishments:-Analyzed, tracked and supported the migration of 20,000 end user accounts and 1,500 applications into Pfizer's new Active Directory framework.-Led a team of five contractors, at Castrol, in migrating 1000 PCs to Windows 2000, including training the deployment staff in migration procedures and building on-site computer labs for device configuration.-Trained legacy staff in support of new desktop sytems.-Developed a computer test lab to integrate Microsoft's System Management Server into BP Global's network.

Master'S Degree, Cis

Bachelor'S Degree, M.I.S.

Activities and Societies: Sigma Iota Epsilon