Speak with new business and retention clients on a daily basis, offering them solutions in the way of printed materials and products!

Client Retention Manager: Created department and implemented program to contact all clients to establish better rapport and focus on their different needs. Created scripts and reports for sales team to follow and generated a 97% return first year with repeat business along with larger volume orders.Product Fulfillment Manager: Established 12 person team focused on fulfilling /mailing clients products to end users. Ongoing 100% accuracy established using scanners with barcoded printed material and software created specifically for the printing industry.National Sales Account Manager: Proven winner in new sales and retention sales/clients, focusing on customer’s needs and never over-selling, while establishing lifelong business relationships. Update clients quarterly with email blasts introducing new products along with hard samples as needed. Surpassed first year sales goal by nearly 250% and also resurrected past clients previously lost by being available via phone and email 24/7 and diligence.Trade Show Organizer – Sales Collateral, Web Tutorials: Created graphic sales collateral pieces, on demand for sales team. Duties also included video production, showcasing new products for the web, including scripting and voice over. Prepared and attended six company trade shows per year, including ordering booth space, hotel travel, and agenda for each sales person.Assistant to the President: Worked closely on new product R&D, ordered test material for printed papers and was liaison for production department.Tasks also included:-Website Video tutorials: including script, graphics, and voice overs.-Company Videographer – Editing: for all companywide events and trade show exhibits.-Graphic Artist for creating Company Portraits via Green Screen.

On-Site & Webinar Software Trainer for Telecom Company. I conducted onsite tutorials, for financial industry software. Duties also included large attendee webinars for emergency notification software. Job also entailed traveling different US Cities and Europe for onsite training's. National Account Manager focusing on B2B inside sales: Averaging more than 75 calls per day for new business, while using automated phone dialer and automatic messaging.

Customer Service Manager: Maintained high volume call center, fielding many technical questions and concerns about skin care product ingredients. Created scripts for team to use for incoming inquiries/concerns and conducted monthly training courses to aid in properly handling client’s needs.Inside Sales Account Manager / Trade Show Organizer: Handled all incoming phone and email order inquiries for a 4 person sales team. Duties also included phone scripts for sales team and produced product update PDF images to attach to each email to generate upselling. Was team leader for trade shows with much success, including visual merchandising setup and booth booking and travel agenda.

Store Manager Key Holder offering Computer Repairs and Software, including over the counter salesand QuickBooks administrator. Duties also included:-Computer basic Tutorial Classes twice a week for local clients.-B2B Sales via phone call prospecting and mass “blast Fax”.