Rob Murphy Email & Phone Number

Portland, Or, Us

Beaverton, Oregon, United States

Successfully led carve out effort from Bureau Veritas and simultaneous merger with Douglas Guardian to further lead, grow and expand the market for audit and inspection services. Along with rapid investment in technology, Quiktrak now has over 1000 inspectors in North America and 500 other around the world. We are a tech first organization backed up by the largest field force in the industry.

United States

Quiktrak’s inspection services and audit technology are vital components for data collection, financial services and real estate companies around the world. Operating throughout the United States, Canada, Australia, New Zealand, Western Europe, and Africa, we offer a full suite of risk management products and the ability to gather information and perform important services across a vast geography utilizing nearly 1000 field inspectors.

Portland, Oregon Metropolitan Area

Inspecting the world one asset at a time. Quiktrak is one of the leading asset verification, floorplan auditing and risk management companies, providing audit, inspection, real estate services and technology to the global finance and business services industries.

Tacoma, Wa

I directed company-wide recruiting and sale/service operations across 600+ branches with $2B in annual revenue. I develop and execute corporate vision, strategic plans, and improvement initiatives. I also directly supervised 200+ employees, and assume functional accountability for 3,000+ company employees. I drove national accounts, branch operations, training, process improvements, and system enhancements,Key Contributions:• Introduced new National Account team and improved speed to revenue by 90%; supported 700+ accounts.Spearheaded re-engineering of 3 service lines—branch, centralized, online—into one new brand; drove organizational redesign, process innovation, and technology integrations.• Established SOPS for entire branch network, initiated IT changes, and built and deployed field implementation team.• Developed and rolled-out operations training for 3,000 employees across 600 locations.• Established Virtual learning center, and redesigned onboarding experience for new hires.• Generated $1.4M in savings by removing pay operations from 200 locations and centralizing operations in Tacoma to handle 600+ orders daily.• Established document management system and digitized all paper systems, which reduced credits, saved $570K and further reduced fraud potential.

Tacoma, Wa

In this position, I managed $200M in large account sales and service, and led centralized support for 500+ branch distributed network. I drove enterprise strategic planning, technology upgrades, VMS strategies, and service delivery improvements. I also led efforts to grow sales and enhance service programs for all of TrueBlue’s brands: PeopleReady, PeopleScout, and PeopleManagement. I supervised 80 employees. Key Contributions:• Developed and executed new account segmentation and account management functions.• Increased sales $40M by building new sales support team that mined for new potential opportunities. • Created major accounts group dedicated to MSP/VMS clients; boosted sales $6M and improved compliance to 92% compliant.• Consolidated $5M in background check vendors and streamlined packages; efforts resulted in recognition as #1 leader in staffing industry in US by 1st Advantage.

New England

As District Manager, I led district-wide sales across New England market, and supervised and mentored 14 direct reports. I also served as a member of the Strategic Planning Committee and the Strategic Marketing Council. Key Contributions:• Hired, trained, mentored, and coached service, recruiting, and management staff; opened 14 new locations in New England. • Set company-wide records in profits in 2007 and for 163 weeks of consecutive sales growth.• Recognized as Top 10 District Manager for 4 consecutive years; achieved #3 ranking in 2009.• Honored as District Manager of the Quarter 5X; earned President's Club Award in 2005.• Scored in Top 2% in leadership report card.

During this time frame, I opened a new location in Massachusetts, assumed full P&L accountability, and drove all sales and operations. I also recruited and built a high-performance branch team. Key Contributions:• Exceeded revenue goals in < 4 months of opening through aggressive cold-calling and business development.• Achieved recognition as #1 fastest-growing new branch out of 256 new branches. • Earned rapid promotion to District Manager.

In this early career role, I assumed P&L accountability for a regional 3-unit bagel restaurant chain. I established a wholesale department, and hired 5 route salespeople who increased sales $500K in 10 months.