Conversocial is a cloud solution that enables businesses to deliver customer service over social media and messaging channels at a large scale. We work with hundreds of major retailers, banks, telcos and other brands around the world, allowing them to maximise efficiency and satisfaction by automating and simplifying their customer's experience. Personally, I'm working directly with some of the world's largest brands to help them continuously evolve their digital care experience.

Member of the Radian6 lead generation team, driving new business in the thriving and competitive social media market. Throughout my tenure in this role, my responsibilities and accomplishments included:Developing customer relationships with executive and C-Level contacts of billion dollar organizationsDemonstrating the value of social media to a diverse group of accounts, from universities to international market leadersLeveraging Radian6 daily as a tool for data mining, industry analysis, competitive intelligence and lead generationGenerating impactful and sharable content around major sporting events for the Radian6 community team, in some instances, data generated used by ESPN and GartnerConsistently acknowledged for robust understanding of social media strategies and their value to an organizationReceived highest possible rating on annual performance review2012 Q4 team MVP based on pipeline generated and closed business

• Managed the distribution of company catalogues to over 650 businesses.• Prospected and developed a lead database of over 1000 companies through quality market research.• Initiated effective sales dialogues and created leads by communicating value in cold calls.• Provided important customer information by conducting post purchase surveys and analyzing the data.

• Reported directly to the Vice President of Marketing.• Assisted VP by creating essential presentations and documents for executive meetings.• Recorded and analyzed data using Microsoft Office.• Demonstrated ability to learn new tasks quickly and effectively.

• Acknowledged for consistent positive feedback from customers, namely store managers.• Increased profits by negotiating product placement with store managers.• Merchandised products to ensure display quality in stores throughout New Brunswick and PEI.• Accurately recorded and analyzed data using Microsoft Office and domestic software.