Responsible for a pipeline of outbound calls to homeowners who have contacted HomeAdvisor seeking assistance from home improvement service professionals to follow up on how projects are progressing. Assist homeowners in submitting additional requests if in need of more estimates to upsell other services through effective questions and conversation.

Responsible for maintaining account activity, ensuring healthy standing through client engagement, and client retention. Employed consultative strategies that resulted in prompt problem resolution.Successful in meeting or exceeding monthly goals, also highly committed to help teammates close agreements when needed, typically at mid-month and end of month deadlines.

Managed a diverse portfolio of high profile accounts while providing leadership and direction to employees and driver associates at multiple customer locations. Assisted in promotion and conveyed the values and expectations of the customer and Schneider National to driver associates. Successfully employed action-steps to deliver results generating annual revenue increases, on average 15%. Developed processes for month-end financial results review.Ensured team of 32 driver associates provided the necessary support to meet and exceed customer expectations by developing operating plans, anticipating equipment needs, and understanding delivery schedules. Analyzed and recommended changes to existing traffic systems to facilitate continuous improvement. Proactively identified and resolved performance issues with team members. Conducted performance and compensation reviews and provided career counseling to driver associates.