Rob Holmes Email & Phone Number

Wellington, Wellington Region, New Zealand

PaperKite is the best place I have ever worked by some margin. It is an agency that truly believes that what's better for people is better for business. We have won a bunch of awards for how we have deliberately (and successfully) designed processes at PaperKite to empower and uplift our people - including Gold at the Southern Cross WayFinder awards. Our highly engaged people bring their energy and excitement to client work, and we consistently surprise and delight. We have a collection of loyal clients, and most of our new work comes from referrals and recommendations.My focus areas are:➧ Own the strategic vision and direction of Discovery and Product Strategy at PaperKite.➧ Inspire and educate senior client stakeholders at a consultative level to assist them in designing and delivering sustainable digital experiences for their audiences.➧ Cultivate, promote, and evolve PaperKite’s culture of innovation.➧ Ensure operational excellence within Discovery.➧ Be the most excellent people leader - attract, retain, and inspire talent in Discovery (and beyond).➧ As a member of the Senior Leadship Team, contribute to the overall leadership of PaperKite by upholding values, celebrating team and culture at every opportunity and demonstrating commitment to PapareKite’s strategic plan. ➧ Contribute to and uphold collegial environment within the Senior Leadership Team, supporting other members of the team, and investing time and effort into creating a healthy, motivated and cohesive leadership team.➧ Own the Sales and Marketing Strategy for PaperKite. Define/update our Brand Strategy. Manage the sales and marketing budgets.➧ Play an active role in identifying and winning work for PaperKite. Work alongside others to ensure sales targets are met.

Wellington & Wairarapa, New Zealand

My focus areas were:➧ Set and communicate the strategic vision and direction for Technology (Solution Architecture, Software Development, Quality Assurance, Support) and represent Technology as part of the Senior Leadership Team. ➧ Cultivate, promote, and evolve a culture of innovation. Ensure innovation initiatives are alive and thriving across the whole team.➧ Provide leadership across the business, driving a culture of high performance, collaboration, and innovation. ➧ Ensure internal IT systems and services are fit for purpose, including being suitable for maintaining the confidentially of private information.➧ Promote a culture of secure-by-design solution architecture and internal operations.➧ Help run an organisation of people with diverse backgrounds, experiences, opinions, and values. Do this with kindness and respect.

Wellington & Wairarapa, New Zealand

The Service Innovation Lab was focused on identifying sustainable ways to make government better at serving and protecting individuals, society, and the environment.The Lab took an all of government service view, enabling government agencies, NGOs, private organisations and the public to come and work together in a neutral space. It worked in the open and applied human-centred design design approaches and created reusable components as it worked across ‘Life Events’ such as coming to New Zealand or turning 65.During my time in the Lab I...➧ Successfully led the largest Lab projects/experiments➧ Showcased Lab work across government, and to frequent international visitors➧ Created solutions which were presented to the Digital Nations on the world stage➧ Mentored other product owners - both within the Lab and within other government agencies➧ Contributed improvements to Lab strategy and operations - including planning, reporting, and measurement➧ Built strong relationships with senior stakeholders across government➧ Engaged and motivated people from the many different teams that need to be aligned to enable change (Service Delivery, Information Technology, Policy, Digital Rights and Ethics...)➧ Received amazing feedback from groups across New Zealand who described the Lab as a catalyst for change - my favourite being:_"I am not sure that I have met such an energetic passionate talented group of people... The truth is, anything we have achieved comes down to your team being the catalyst for change."_

Wellington & Wairarapa, New Zealand

➧ Planned and executed a digital product portfolio that delivered new interactive, online and mobile user experiences both inside the museum, and beyond its walls.➧ Increased Te Papa’s digital reach and audience engagement leveraging the museum’s wealth of unique content.➧ Engaged and educated the wider organisation in digital product development methodologies, and lifted digital capability across the organisation.➧ Implemented design sprints, product development tools and agile practices, design patterns, a new exhibition digital procurement process, and put in place a digital skills panel➧ Led a team which delivered new platforms and products featuring in Te Taiao and Toi Art including the Digital Experience Delivery System, Collections API, Art Wall. ➧ Produced a Minecraft mod for EQC to engage school kids on drop, cover, hold awareness➧ Led the Decision Making stream of a culture-change work programme

Wellington, New Zealand

➧ Built and led cross-functional, empowered, and extremely passionate teams who really understood their customers➧ Developed and executed tactical plans to deliver against strategy➧ Created and maintained the Online Channel Strategy➧ Ensured availability of digital services which generate revenues of millions of dollars a month➧ Managed vendor relationships worth millions of dollars annually to ensure efficient, sustainable, scalable delivery of online development capability to the wider business➧ Inspired and motivated business leaders to embrace digital opportunities➧ Prioritised initiatives, negotiated delivery deadlines, and provided a point of escalation to Online stakeholders➧ Identified and initiated strong networks and relationships with stakeholders,external providers and wider NZ Post Group➧ Worked collaboratively with business managers and their teams to understand their business goals and objectives, identifying opportunities for content, tools and services

Wellington & Wairarapa, New Zealand

➧ Introduced Google Apps to New Zealand Post➧ Led Google Apps trial team➧ Championed Google Apps within the business - built proof of concept (PoC) applications and held training sessions➧ Initiated and managed move to SaaS tools for a large range of eCommunications applications (including e-newsletters, online customer database, help desk, bug tracking, online form building, SMS gateway, time tracking, blogs)➧ Established close relationships with key vendors enabling rapid development of PoC applications and low cost deployment of beta-trials➧ Secured enterprise licences in SaaS model for strategically important tools (Google Maps, predictive addressing)➧ Regarded as a key "go to" person for technical and social media guidance by colleagues including senior management across New Zealand Post Group➧ Established business requirements for relaunch of nzpost.co.nz based on input from stakeholders throughout the business➧ Created the strategic roadmap for New Zealand Post's online initiatives (including development of APIs, mobile sites, web widgets, eCommerce capability, use of social media)➧ Product Owner for SCRUM (now Kanban) team which successfully re-launched nzpost.co.nz on Drupal (an open source CMS)➧ Championed the creation of APIs to foster innovation, increase customer engagement, and deliver benefit from the network effect - getting hands-on when required to develop test clients, issue API keys, and foster development community➧ Winner of the inaugural NZ Post House stair challenge :)

Wellington & Wairarapa, New Zealand

➧ Initiated very successful move away from bespoke software development to package based implementation (both commercial and open source)➧ Relaunched beehive.govt.nz on Drupal (an open source content management system)➧ Managed a team of developers, providing technical leadership and conducting performance and development reviews➧ Championed major changes in internal business processes including scope management, estimation, and the interaction between sales and delivery teams➧ Launched Texture, a Community Server based site built for Positively Wellington Tourism which promotes the venues and events that make Wellington unique. The site was very successful, and received great feedback from the Community Server development community

Munich Area, Germany

➧ Technical lead for teams which received extremely high client feedback scores, obtaining a perfect score of 5/5 on multiple occasions➧ Requested personally by clients to join project teams on several engagements ➧ Key contributor to a proposal which won a €2.5 million project to design and deliver a Vignette-7-based call centre knowledge management system for a global telecommunications provider➧ Won Sapient Germany Core Value Leadership award➧ Won Most Valuable Team Member award during rapid design and implementation of a prototype CoreMedia content management system➧ Facilitated requirement gathering workshops attended by senior management within Vodafone➧ Played key role in setting up Sapient Germany’s first globally distributed support project including: transition of project knowledge, management and installation of development and test environments in New Delhi, remaining in India as technical lead for first enhancement work package

Freiburg Area, Germany

➧ Developed enhancements, and provided support, for “Brandville” - the Siemens worldwide brand management platform➧ Developed a prototype e-project management platform (based on MS Exchange 2000) for Virtual Identity in an extremely tight three week timeframe➧ Redeveloped the Novartis Corporate Website - novartis.com

Freiburg Area, Germany

➧ Promoted to lead front-end developer within 3 months➧ Lead developer in complete front end redesign of online shop working closely with colleagues from a wide range of disciplines - marketing, customer services, logistics, and management ➧ Won top online toy shop award in “Online Today” (December 2000) following Alltoys.de site redesign➧ Led a team of four developers➧ Developed and maintained interface between Java-based middle tier “eBox” and an external payment gateway➧ Designed and developed databases for a variety of e-services➧ Responsible for managing the prioritisation of technical support and enhancement requests

Wellington & Wairarapa, New Zealand

➧ Involved in the entire application development life cycle for large scale projects, from working with Business Analysts to create user and functional specifications, through to delivering applications and securing sign-off➧ Established code standards and code management procedures for a team of sixteen developers➧ Sat in the “CCMS Hot Seat”, providing third level support for the Cellular Customer Management System, allocating tasks in a structured workflow with extremely strict response and resolution times