Robin Barber Email & Phone Number

Schaumburg, Illinois, Us

· Conduct client life cycle analysis to track revenue, KPI’s, identify reliability concerns, assess sustainability, and monitor performance; through this analysis; issues were identified allowing the Enterprise Sales team to enhance customer/client outcomes and provide higher quality of service; exceeding client retention goals by 15%. · Onboard new Enterprise clients and manage their Paylocity Software Implementation from beginning to end. · Supervise the workflow of 8 employees, providing coaching, career pathing, and performance reviews: improving employee satisfaction by 45%.· Consult clients on products, quality, cost, transparency, branding, self-service tools, and other Paylocity client programs and services.· Serve as a client advocate partnering cross functionally within the organization on strategic initiatives, feedback loops, and other projects to ensure value in the use of Paylocity’s products and services.

Schaumburg, Illinois, Us

· Prepared RFPs for potential clients; evaluated, interpreted, and reported client data for product promotion and upselling opportunities.· Pitched, prepared, and developed new product lines for key accounts resulting in 11+ sales promo-tions and exceeding annual growth by 12%.· Managed relationships with the sales teams, product management, product marketing, portfolio managers, account transitions, and account reconciliations.• Hired, trained, supervised, motivated, conducted performance reviews, and mentored development staff, managed schedules, and workflow weekly.

Schaumburg, Illinois, Us

· Analyzed opportunities, sales reports, and financial data in Salesforce to identify trends, forecasts, and manage initial and ongoing account launches. · Exceeded 70% of strategic objectives through assisting with client/new hire orientation, onboard-ing, and updating quarterly service plans for all new and existing business. · Oversaw vendor account management, including reviewing documentation and contractual agree-ments to ensure timely and successful delivery.· Secured business partnership opportunities by providing administrative and high-level support to Outside Sales Reps and building rapport with decision makers and stakeholders. · Tracked and trended key client issues that required research, investigation, escalation, or matrix partner coordination to reach resolution, supporting up to 26 reps and meeting constant deadlines.

Bedford Heights, Oh, Us