WHAT I DO: I help healthcare managers and clinical leaders to improve business operations and patient care by sharing quality improvement tools and techniques as well as effective leadership skills. I offer group training programmes, coaching and advising on specific improvement projects, service reviews to locate opportunities for quality and efficiency improvement, and networking opportunities to share good practice and learn from failure.HOW I DO IT: I am a Director at NHS Elect, with over twenty years of experience in the healthcare industry and fourteen years of experience in change management and redesigning services for higher quality patient care. I am an expert on change management, healthcare management, and systems thinking. I’m a skilled trainer, presenter, coach, management consultant, and facilitator of large and small groups.WHO I WORK WITH:• NHS managers and clinical leaders• Hospital and primary care staff• Healthcare leaders• Quality improvement and change management leaders across the UK and worldwideWHY IT WORKS: I give people the skills and confidence to excel in their roles, their ability to lead innovative redesign projects, and to influence others in ways that help them rise to their potential.WHAT MAKES ME DIFFERENT: Having spent many years working in the NHS, I understand its pain points, yet I see areas for development and improvement. I get along well with people and make training sessions relevant for each individual’s job. I am practical; rather than focusing on theory which people struggle to apply, I apply complex theories to everyday working life, a down-to-earth approach that lands well with front line health care staff. People I work with enjoy the honest reflection and understanding that comes from years of working in this field.WANT TO TALK? Reach out to me directly here on LinkedIn, email me at Robin@nhselect.org.uk, visit our website at nhselect.nhs.uk, which is linked below, or follow me on Twitter@robind100.