Customer service· Support the Sales supervisor· Liaison between the affiliates and the clients for bus charters· Prepare client bus quote request for US, Europe and Mexico· Prepare contracts through Quick Base (Intuit)· Distribute contracts to clients· Organize client files· Data entry· Multitasking skills· Operate multi-line phone system· Process signed contracts and payments from clients· Review, date and sign invoices from affiliates· Negotiate pricing with affiliates in the US, Europe and Mexico.· Review affiliate insurance policies and safe statistical reports from the federal government in regards to various bus companies· Track sales performance, trouble shoot minor logistical and technical problems· Maintain department data base for quotes and contracts

Actively participate in the morning huddleSets an example of exemplary customer serviceGreet and assist patients in person and via the telephoneUpdate patient charts and patient accountsSchedule patient appointments maximizing provider’s scheduleCollect and record payments from patientsExplain financial obligations and payment options – encourage patients to apply for CareCreditPromote Midwest/Mountain Dental – ask for patient referralsProcess new patient paperworkCreate new patient accountsPrint route slips and schedules for the next dayReview patient insurance eligibility from managed care listEstablish and maintain patient call listUtilize various scripting for patient communicationCreate and send failed appointment lettersPull and file chartsFile EOB’sReview schedules for productivity on a daily and weekly basisEnsure all provider charges are posted correctlyConfirm patient appointmentsPrepare and process referralsMaintain Support Center communication and support ticket follow upProcess insurance submissions and pre-authorizationsVerify and process daily bank depositsManage delinquent patient accounts and follow up patient complaintsOrder office suppliesTroubleshoot, install, and follow up on technology issuesAccurately submit write off and refund requestsAdhere to HIPAA privacy policyEnforce Standard Operating Procedures and office protocol – report accidents and exposuresMeet/exceed provider performance and office performance goalsSubmit weekly summary and office projections to Regional DirectorCo-lead monthly staff meetings with doctor(s)Assist the recruiting department with tours and meet & greets