Robin Hansen Email & Phone Number

Chesterfield, Mi

Chesterfield, Mi

Auburn Hills, Mi

Full operational responsibility for a manufactured housing community totaling 238 sites o Two direct reports; one maintenance tech and one administrative assistant. o Bid, coordinate and supervise ongoing capital improvements, including road repair and catch basins o Supervise up to ten rehab projects per month, from purchase to rehab to resale. o Manage various vendors, including construction, landscaping, HVAC, plumbing, and electrical.o Oversee the operation and maintenance of playgrounds and clubhouseo Budget preparation/review and operating expense reconciliation and estimates. o Facilitate and manage all sale and leasing activities, including showings, lease preparation, administration of promotions, annual renewals, and scheduled rent increases. o Monthly reporting, including budget variances, leasing activity, aged delinquencies, and physical site status. o Process all monthly moves in and out, including account reconciliation, security deposit refund processing, collections reporting and write-offs. o Process all accounts receivable; approve all accounts payable; manage collection efforts and legal activity. o Coordinate and manage the purchase and setting of new homes, including lot preparation, utilities, permitso Enforce community rules/regulations; issue site violations and 30-day notices. o Mediate and/or negotiate tenant-related issues. o Monitor maintenance requests/work orders. o Solicit bids from various contractors for short-and long-term projects. o Conduct employee reviews, including the planning and execution of specific training objectives.

Full responsibility of administrative staff and office of two manufactured housing communities totaling 1824 sites with annual revenues of 11.6 million. Responsibilities included: Training office staff, overseeing building attendance, tracking inventory, work orders, accounts payable, generating bills, customer relations, maintaining delinquency, handling office budget.

Duties Include: Answering phones, maintaining customer relations, receiving and posting payments, collections, accounts payable, writing correspondence, filing, tracking utilities, obtain quotes for repairs and schedule maintenance work. Prepare and conduct orientations/lease signing with new residents. Ordering supplies.

Duties Included: Developing and maintaining customer relations through correspondence, e-mail & telephone communications. Preparation and calculation of sales quotes, creating and maintaining sales orders, preparation of sales agreements, Accounts Payable, training support staff, ordering supplies, answering phones, setting up and maintaining filing system, preparation of various reports, writing office procedures.

Duties Included: Contacting members regarding delinquent loans, drafting various correspondence, pulling credit reports, handling garnishments and levies, documenting files, verifying liens, skip tracing, preparation of paperwork for repossession, working closely with members regarding their payment history, analyzing accounts, credit counseling, preparation and presentation of budget survival workshops.

Duties Included: Answering multiple telephone line system, routing approximately 150 calls per day to appropriate departments, member interfacing including handling general questions, correlating insurance documentation with loans, delivering mail, and filing.

Duties Included: Direction of daily operation of a moderately high volume bridal salon, including personnel decisions, staff scheduling and direction, customer interfacing, organization and set up of seasonal shows, market purchasing, display and inventory control. Payroll, Accounts Receivable and Accounts Payable.

Duties Included: Supervised direction of daily operation of a business specializing in studio and on-site photography, on-site video and special occasion invitations including sales, order placement, appointment scheduling, payroll and bookkeeping.