Manage all facets of Client Services Department, encompassing 45 active accountsFoster client relationships to ensure overall Client satisfaction, account expansion and Client retentionAchieved account retention rate of 96%Grew existing client revenue by 15%Oversaw day-to-day operations, issue resolution and contract fulfillmentAchieved issue response and resolution rate of 95% within 24 hoursPresented full analysis of program results to C-level management within client organizationsDesigned and conducted Webinar series for client training of Online Reporting SystemDeveloped and re-defined Client Services Manager job roleExecutive Team Member, responsible for leading Executive Team meetingsCollaborated daily with Operations, Logistics and Quality Control teams

Successfully resolved fatality, automobile and bodily injury claims with company insureds, third-party claimants and claimants' legal counselInterviewed all parties, state authorities and witnesses and reviewed pertinent documents to determine liabilityPrepared, negotiated and finalized settlement offers with opposing insurance companies, individual claimants and attorneysManaged continuous case load of 170 claimsPromoted twice within two years

Managed high-end retail store with $3M yearly revenueEnsured store sales fulfilled company goals with 95% success rateRecruited, hired, trained and developed store staffGenerated repeat business through expansion of Clienteling programMaintained accuracy, variety and control of store inventoryMerchandised store in alignment with company standards and to ensure best use of store's spaceTeam leader in opening two new storesPromoted twice within two years