Robin Ingram Email & Phone Number

Conducted troubleshooting and hardware repairs on servers at a client’s data center. Server platforms consisted of Hewlett Packard, Dell, and IBM servers. Service requests come in through a proprietary ticketing system where the Field Engineers triage, troubleshoot, order parts, resolve complex hardware, cabling, and configuration issues as well as racking, cabling, and decommissioning of servers.Work as a part of a team where teamwork and customer service are at the utmost importance of… Show more Conducted troubleshooting and hardware repairs on servers at a client’s data center. Server platforms consisted of Hewlett Packard, Dell, and IBM servers. Service requests come in through a proprietary ticketing system where the Field Engineers triage, troubleshoot, order parts, resolve complex hardware, cabling, and configuration issues as well as racking, cabling, and decommissioning of servers.Work as a part of a team where teamwork and customer service are at the utmost importance of completing a service request. Ensuring that the customer’s emails and requests are answered in a timely fashion, responding to status updates, and communicating with hardware vendors to provide the customer with updated information in regard to their service requests Implement new cabling standards to ensure rack visibility with real time expansions. Collection of decom storage drives to ensure company security procedures met. Submit warranty claims for OEM and non OEM internal components. Rack and stack of multi vendor 1u to 6u devices.On call support for network turn up of integrated racks. Replacement and rebuilding of RAID arrays. Configure ILO’s/IDRAC’s, Gather logs for troubleshooting. Lead tech for cross site server relocation projects. Troubleshooting layer 1 client impacting issues, copper and fiber related. Head of logistics for all newly incoming and decommissioned outgoing client servers. Show less

Boydton, Virginia

Responsible for on-site installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation. Fully qualified field engineer. High degree of troubleshooting… Show more Responsible for on-site installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation. Fully qualified field engineer. High degree of troubleshooting skill required. Possess leadership skills such as being able to organize work and oversee tasks performed by others. Clear understanding of how to manage a ticket queue in an SLA driven environment.Responsibilities include, but are not limited to:• Performs hands-on and in-depth troubleshooting and associated repairs of failed server and storage systems.• · Performs thorough documentation of all service activities.• · Manages on-site parts locker including inventory control.• · Works autonomously in providing on-site technical support to customers.• · Working collaboratively in a team environment Show less

Boydton, Va

The Dell Data Center Solutions (DCS) Field Technical Services Analyst provides world-class on-site service and support for Dell customers. This is an onsite customer facing role within large, enterprise data center environments who leverage Cloud Computing or Hyperscale Solutions to meet their business objectives located at our datacenters in Boydton, VA. The primary role for this position will be to perform onsite troubleshooting, repairs, installations,and upgrades of Dell DCS… Show more The Dell Data Center Solutions (DCS) Field Technical Services Analyst provides world-class on-site service and support for Dell customers. This is an onsite customer facing role within large, enterprise data center environments who leverage Cloud Computing or Hyperscale Solutions to meet their business objectives located at our datacenters in Boydton, VA. The primary role for this position will be to perform onsite troubleshooting, repairs, installations,and upgrades of Dell DCS Servers.Responsibilities include, but are not limited to:· Performs hands-on and in-depth troubleshooting and associated repairs of failed server and storage systems.· Performs thorough documentation of all service activities.· Manages on-site parts locker including inventory control.· Works autonomously in providing on-site technical support to customers.· Working collaboratively in a team environment Show less

Burkeville

The Virginia Center for Behavioral Rehabilitation (VCBR), located in Burkeville, Safety, Security and Treatment Technicians to maintain security and treatment of the resident population. VCBR is a behavioral treatment center recognized for securely housing and treating civilly committed sex offenders. This position is responsible for the supervision, control and observation of residents within the facility. Duties include; assisting in daily living activities, providing supervision for… Show more The Virginia Center for Behavioral Rehabilitation (VCBR), located in Burkeville, Safety, Security and Treatment Technicians to maintain security and treatment of the resident population. VCBR is a behavioral treatment center recognized for securely housing and treating civilly committed sex offenders. This position is responsible for the supervision, control and observation of residents within the facility. Duties include; assisting in daily living activities, providing supervision for recreation, monitor resident activity and movement; consistently observe and correct resident behavior in a non-confrontational and professional manner; document activities and ensures all oral and written reports are factual, professional and clear. In addition, the position accounts for residents and equipment, as directed within facility's posted orders and policies; monitors cameras to ensure safety is maintained. Show less

Fort Pickett Va

Cable systems installer-maintainers are primarily responsible for the maintenance of cable/wire communications systems, communication security devices and other associated equipment. This equipment needs to consistently work in order for the Army to direct the movement of its troopsPerform test on cable communications systems and circuit groupsOperate manual and motorized cable construction equipmentInstall and repair circuits and wiringMaintenance on power generators