Robin Ingram Email & Phone Number

Lancaster, Tx

Held numerous positions during my tenure to include: Fleet Manager, Night Supervisor, Texas Regional Supervisor, Texas Short Haul Supervisor, Logistics Manager, Senior Logistics Manager.Determined the most cost-effective procedures and routes for shipments.Translated business needs and priorities into actionable logistics strategies.Recommended operational improvements based on tracking and analysis.Documented business processes and analyzed procedures to meet changing business needs.Developed a set of metrics derived from raw company data to track improvements in organizational efficiency.Developed departmental systems and procedures that better aligned the work flow process.Led daily, weekly, and monthly coaching, counseling and feedback sessions.Managed all exempt employee coaching, training and performance improvement actions.Completed performance reviews each quarter, offering praise and recommendations for improvement.Established and maintained vendor partnerships.Redirected shipments en route in response to customer requests.Reported carrier-performance metrics and monthly costs reports to executive team.Established long-term customer relationships through prompt and courteous service.Communicated all emergencies, delays due to weather, carrier schedule changes to customers and supervisors.Oversaw hiring and training of new employees each quarter.Forecasted manpower requirements based on daily workload and company targets.Statistics: Crew contract base for Short Haul by 40%. Reduced contractor turnover to 78% (industry standard 110%). Improved delivery service to 98%. Improved active rate 90% for Short Haul contractors. Increased revenue per truck per day to $475.Training: Leadership Training in 2005, TMTA Leadership 2005 (Texas Motor Transportation Association) and TMTA Advanced Leadership Program.

Fort Worth, Tx

Interviewed job candidates, conducted onboarding/offboarding evaluated personnel, and managed employees.Trained and developed new associates on POS system and key sales tactics.Scheduled and led weekly store meetings for all employees.Reported to district manager regarding all store and staff issues.Responsible for all cash drawers, bank deposits, budget planning, authorized payments, and merchandise returns.Examined merchandise to verify correct price point and presentation.Increased profits through effective sales training and troubleshooting profit loss areas.Reordered inventory when necessary and conducted store inventories once per quarter.Generated repeat business through exceptional customer service.Held Texas Nurseryman Certification during duration of employment.

Master’S Degree, Professional Development & Counseling

Bachelor’S Degree, Human Resources & Training

Associate’S Degree, General Studies