Robin Martin Email & Phone Number

I'm a Customer Experience leadership professional who is passionate about differentiating my organization and my brand in highly competitive landscapes and evolving customer expectations. With visionary leadership, focus on critical variables, leveraging data, process, and technology, I create new value for stakeholders and elevate the employee and customer experience for improved business outcomes.An enthusiastic culture-builder successful at aligning leadership and front-line teams with company values by creating a fun, results-oriented environment and instilling a sense of pride for business ownership in employees at all levels. Able to translate business acumen into cost reduction, increased productivity, customer and employee retention, and the highest levels of customer satisfaction. Skilled at message discipline, flawless execution, continual process evaluation, strategic methods and procedures, and a foundation of integrity and core values.I am skilled in assessing the strengths and opportunities of a team and an organization, engaging them where they are as a starting point for achieving excellence. I thrive on collaborating with teams and stakeholders to define our vision of success, plot our roadmap, mobilize forces around the objective, build momentum, and celebrate milestone successes.My experience transcends industry, always focused on customer experience and achieving better outcomes. I have succeeded in highly strategic roles, mapping the customer journey, and designing CRM initiatives to deliver material gain in revenue, retention, and customer satisfaction. I am also an experienced tactician that manages customer facing operations to deliver improved efficiency, KPI results, and employee satisfaction.I leverage technology as a critical enabler for a richer engagement with customers and employees alike; it must amplify our efforts and simplify and enrich our interactions.My success as a leader is understanding the here and now, but always the aspirations of my customers, employees, and stakeholders and leading the daily charge to realize those aspirations. Strategic Planning - Communications - Continuous Improvement - Employee Engagement - SaaSVendor Management - Project/Program Management - Mentoring - Issue Escalation & ResolutionVoice of the Customer (VOC) - Training & Development - Client Relationship Management (CRM)Technology System Integration - Revenue Capture - Profit Optimization - Financial Reporting - KPIs Workforce Management - Customer Sentiment

Listed skills include Strategic Planning, Customer Service, Team Building, Management, and 16 others.

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  William Woods University

  Coursework In Public Relations And Pre-Law