Robin Moore Email & Phone Number

·Plans, directs, and coordinates sales department functions, including distribution and movement of products to the Lottery's retail partners. ·Successfully leads, manages, and develops a team of subordinates through goal setting, mentoring, coaching, and assignment effective training and development opportunities. ·Partners with executive leadership to identify, develop, and define quality and control standards.·Regularly audits processes and implements process improvements to streamline work tasks.·Interprets historical data to forecast workloads, then plans and delegates tasks accordingly. ·Monitors and audits subordinate’s performance, quality, and regulatory compliance and identified opportunities for improvement. ·Partners with marketing teams to develop marketing, sales, and operational strategies aligning with business objectives and goals.·Works in partnership with operations leadership to develop solutions to fill in gaps as they pertained to customer expectations.·Researches and resolves customer complaints, service issues and offers reasonable solutions promoting customer loyalty.·Interprets current and historical data to project and forecast staffing needs, then partnered with colleagues to verify hiring needs with department managers.·Verifies vacancies and conducts job analysis to create realistic job postings and advertisements.·Regularly assesses operational performance to identify sales influences and drive marketing decisions.·Develops communication plans and pipelines for the team and executed business communications accordingly.

Listed skills include Budgets, Management, Leadership, Microsoft Office, and 16 others.

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  Sales Support Manager

  Louisiana Lottery Corporation

  Nov 2005 - Present - Baton Rouge, Louisiana Area