Robin Patrick Email & Phone Number

With a foundation of over 30 years experience in the UK KBB Home Improvement/Installation business, now responsible for the Last Mile Delivery solution and securing Quality Service providers at IKEA in the UK & IE. A team player who always endeavours to think outside the box, and would never ask anyone to accept anything I would not myself.Focused on providing the very best in customer service at all times.An experienced Leader with success in business and people development.A proven track record in energising, motivating, and building winning teams that deliver success.Experienced in delivering performance improvement utilising KPI’s & SLA’s, optimising team performance by creating environments where people have belief & confidence to grow.Previous Roles:Country Operations Manager at Ikea Kitchen Services. Securing a National Installation Service, creating a model and offer built for success and growth.Director of Operations at the Mobility Bathing Group, and previously as Head of Installations for Bathstore, I have had strategic ownership of Customer Service & Operations Nationally.In my role as Operations Manager for B&Q - London S/E, Channel Island’s and Ireland, I had responsibility for some of the highest turnover Installation Centre’s in the company with sales of £25 million. I stabilised my division from a service level perspective and increased the profitability significantly, primarily due to spend control and the introduction of good working practices.Specialties: National Installation Management,Customer Service,Motivational Leadership,Divisional/ Regional Management,Installation Centre Management , Kitchen Sales , Bathroom Sales , Installation Sales , and Retail Management, Construction Management, Project Management, CAD Design, P&L Accountabilities, Kitchen Installation, Bathroom Installation, Kitchen & Bathroom Design, Contracts Management, Operations Management,Facilities Management, Operations Management, Procurement, Facility Management, Contract Management. Contract Management, Operations Management, Facility Management (FM), Field Team Optimisation. Core Services, Fulfilment, Delivery,Installation, Assembly.

Listed skills include Cad Design, Project Management, Bespoke Kitchen And Bathrooms, Bathrooms, and 37 others.