Robin Quick Email & Phone Number

Manages the workload of 4 offshore teammates in Mumbai by ensuring turnaround times and SLA’s are metManages the STA process documents to ensure complianceConducts audits of the STA team trackers monthly and provides feedback to TA ManagerDistributes and tracks progress of the Data Integrity and Requisitions over 90 days reportsAssists in testing system upgrades by using the test environment and providing feedback to appropriate team when requestedPartners with Human Resources Business Partners across the country to troubleshoot and provide resolution within the Talent Acquisition spacePartners with the TA team on the Job Posting Repository updates and granting accessPoint of contact for the TA team’s PO request

Guide new hires through the onboarding process.Work closely with recruiting and field HR to support mass hire initiativesProcess an average of 130 candidates a monthEnsure all candidate-related activities are handled efficiently and maintain new hire complianceCreate offer letters for all salaried candidatesCreate and post hourly requisitionsOrder drug test and Initiate backgroundsMaintain a new hire spreadsheet to track all components of the new hire processTrain new employeesAddress client and candidate inquiries during the pre-employment process

Assigned work daily to employeesTrained and coached team on bankruptcy processHandled all employee escalations and complaints.Assisted in hiring process for applicant pool selectionReviewed and evaluated new bankruptcy accountsManaged reaffirmation agreement and proof of claim processHandled voluntary surrender requestsResponded to debtor inquiries by telephone and e-mailDrafted and sent file maintenance requestsManaged and monitored bankruptcy file account codingAddressed legal actions through attorney networksProvided support to collections specialists as neededMaintained bankruptcy plan and proof of claim paperworkManaged bankruptcy-related escalationsServe as Subject Matter Expert (SME) for Proof of Claim processActed in strict compliance with Federal and State laws

Specialized in bankruptcy, credit bureau disputes, debt management and probate for credit card, home equity consumer vehicle, and unsecured loan productsResponded to high volume of incoming calls, emails and other messages from customers and provided accurate and detailed answers and directionsProvided accurate direction and support to team leaders to facilitate successful completion of weekly and monthly targets and performance goalsUse expertise to build strong healthy relationships with clientsProcess phone payments, prepared payoff letters, and research escalations