Robin Smith Email & Phone Number

Wells Fargo

• Demonstrated the ability to scrutinize documents and input the information into different computer programs
• Utilized the computer to do all of the underwriting including HE360, Speedtrap, ICPT, FEMA, Core, CIV, EDM and DSR
• Actively paid close attention to detail to complete the underwriting process
• Provided excellent customer service to our vendors and internal staff that assisted me with obtaining necessary documents to complete a file
• Subordinated home equity lines of credit

Portland, Oregon Area

• Sales Associate-January 2014-October 2016
• Cold and warm telephone and B2B calls
• Optimize hiring and placements using job boards, media and referrals
• Exceeds sales quota 70% of the time
• Generated clients through marketing and networking
• Provided customized service plans for clients to fulfill their needs for top notch customer care

• Demonstrated supervisory functions for the Affordable Care Act inbound call center
• Supervised 12 to 15 Inbound Customer Service Representatives
• Monitored call quality and mentored employees for same
• Exceeded fellow supervisors and placed 2nd in set expectations
• Arranged training for new hires
• Following employee guidelines reprimanded and terminated employees based on performance and attendance

Vancouver, Washington

• Analyzed consumer credit, collateral and capacity in order to approve or decline home loans
• Grew from Underwriter I to Lead Underwriter III in 2 years
• Demonstrated the ability to make complex decisions
• Fostered a team environment
• Lead a group of 14 Underwriters and Loan Processors
• Optimized flow of work through coaching and setting guidelines

Bachelor Of Applied Science (Basc)

Bachelor'S Of Science, Cum Laude, Mathematics And Psychology, 16

Activities and Societies: Skiing, hiking, family, and anything outdoors.I studied mathematics, computer science, and psychology