Robin Smith Email & Phone Number

Corpus Christi, Texas Area

As a Top Tier Leader, I manage the daily operations for Social Work Services, the CARE team, the Hospital Based School Program, Driscoll's 22 room hotel- Dr. Jim Duff Guest Rooms, The Family Connection~ a Family Resource Center, and The Family Advisory Board. I also serve as the Independent Living Donor Advocate for our Kidney Transplant program.

Streamlined the Guest Services (Patient Relations) program to include development of policies and procedures and new staff orientation manual, patient representative daily rounds program, complaint management program, and helped to build our MIDAS event collection database. Started our Family Advisory Board who envisioned, created, and opened a Family Resource Center- The Family Connection, in 2004. Worked on the ground level creating a new department that supports our non-english proficient patients, Interpretation Services Department, in 2005. From 2001 - 2008 led the patient satisfaction survey program to secure feedback, publicly recognize high scores, and implement process improvement initiatives throughout the healthcare system. Founding member of the Hospital Hero Committee, a reward and recognition program honoring fellow employees and spearheaded various employee events such as Hospital Week, Nurses Week, and the Annual DCH Talent Show.

Bay Area And The Heart Hospital

Bio-psychosocial assessment, case management, crisis intervention, supportive counseling, and discharge planning for complex cases and special needs clients.Developed social work policies, procedures, and community resource lists for hospital wide directory.One Social Worker for 320 beds (Bay Area - 243, Heart Hospital - 77). Worked hand in hand with Case Management for comprehensive discharge planning focusing on patient and family engagement that had direct impact on patient safety, patient outcomes, and preventable re-admissions.

Mental health assessments and admission coordination. Utilized skills in crisis intervention, case management, supportive and didactic counseling, discharge planning, and resource assistance to patients and families. Facilitated Alzheimer's support groups throughout the community. Community Liaison for referral development

Ms, Counseling

Ba, Psychology

Activities and Societies: Psychology Club,