Robin Staton Smith

Robin Staton Smith Email and Phone Number

Customer Success Manager @ CloudHesive
Jacksonville Beach, FL, US
Robin Staton Smith's Location
Jacksonville Beach, Florida, United States, United States
About Robin Staton Smith

Accelerated experience in Cloud Program Management, Global Project Management/Delivery of Software Technology Products and Services, Client Success, as well as Call Center Operations. High-impact proven leader that brings creative and innovative approaches to strategy development, problem solving, and fulfillment of business goals.

Robin Staton Smith's Current Company Details
CloudHesive

Cloudhesive

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Customer Success Manager
Jacksonville Beach, FL, US
Website:
cloudhesive.com
Employees:
83
Robin Staton Smith Work Experience Details
  • Cloudhesive
    Customer Success Manager
    Cloudhesive
    Jacksonville Beach, Fl, Us
    View
  • Avaya
    Cloud Senior Program Manager
    Avaya Feb 2017 - Mar 2023
    Led and managed cross-functional team efforts to design, plan, develop and implement integrated cloud software solutions to customers.
    View
  • Spoken Communications - An Avaya Company
    Senior Customer Success Manager
    Spoken Communications - An Avaya Company Feb 2017 - May 2018
    Jacksonville, Florida, United States
    Cultivated and maintained strong relationships with customers to ensure high customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities.
  • Sutherland Global Services
    Senior Director Cloud Source Operations
    Sutherland Global Services Sep 2014 - Aug 2016
    Led a cloud service delivery organization providing inbound customer care, email, chat and back-office operations.
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  • Convergys
    Director, Process Improvement Global Implementations
    Convergys May 2005 - Mar 2014
    Led a global team of Process Managers, Project Managers, and Developers to design, build, and implement a global software application along with associated processes, training, and auditing for users within a BPO call center environment.
  • Convergys
    Senior Project Manager
    Convergys Aug 2001 - May 2005
    Jacksonville, Florida, United States
    Led large global cross functional project teams comprised of team members from various business and technology business units. Managed the organization's reporting, analysis, and employee scorecard management/maintenance for call center employees.

Robin Staton Smith Education Details

  • University Of North Florida - College Of Business Administration
    University Of North Florida - College Of Business Administration
    Marketing

Frequently Asked Questions about Robin Staton Smith

What company does Robin Staton Smith work for?

Robin Staton Smith works for Cloudhesive

What is Robin Staton Smith's role at the current company?

Robin Staton Smith's current role is Customer Success Manager.

What schools did Robin Staton Smith attend?

Robin Staton Smith attended University Of North Florida - College Of Business Administration.

Who are Robin Staton Smith's colleagues?

Robin Staton Smith's colleagues are Kaliela Benson, Geissel Arzola, Luis Enrique Flores, Gisselle Hoyos, Gabriel Rodriguez Maiquez, Jake Hindman, Office Manager.

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