Robin Summers Email & Phone Number

United States

Responsible for assisting in the successful launch of a new Dealership Management System by providing on site training and support to employees at dealership locations. As the company acquires or starts up new locations, responsible for set up and implementing the Titan process and procedures for the new stores as well as the Dealer Management System.

Sioux Falls, South Dakota

• Ability to prioritize work, achieve goals, and work under pressure in a dynamic and complex environment• Excellent analytical abilities with experience in problem-solving in process efficiency and solutions in complex situations• Consult through project management, ongoing development, maintenance and assessment of learning groups, resources and learning materials to create and improve processes through strategic thinking and manage risk• Consult with L&D Consultants and Designers in creating, enhancing, and maintaining new and existing curriculums to support business objectives • Performance consulting through follow-up with team members and leaders upon completion of training to reinforce learning and support performance• Performance consulting and evaluation through root cause analysis to identify gaps in training, policies and procedures• Provide resources, guidance and feedback to build skills, knowledge and growth for team members in their respective positions while working to mitigate risk• Build partnership with line of business through leadership meetings and analytic report sharing to improve efficiency and decrease complexity for training effectiveness• Identify opportunities to improve efficiencies, decrease complexity and improve learning solution effectiveness • Maintain current knowledge of best practices in learning and development solutions, industry practices, and implementation solutions• Provide an inclusive atmosphere for delivery of materials through classroom, virtual, and e-learning environments• Research and provide guidance for complex solutions• Build and maintain relationships with all levels of leadership• Organized and accurate; strong communication and presentation abilities• Results oriented and customer focused with proven abilities to adapt and thrive in changing environments

Sioux Falls, South Dakota Area

• Provided coaching, training, and support for team members, based on call monitors and review of daily reports, including compliance, quality assurance and customer satisfaction.• Responded to team members' questions, resolving escalated calls and ensuring productivity on the floor.• Actively provided feedback and recommendations to improve processes, policies, team performance, and customer satisfaction.• Participate and assist in project management for ongoing development of EFS Relationship Management Application.• Supported facilitators and team members during classroom training as a subject matter expert.

Sioux Falls, South Dakota Area

• Process incoming private student loan, consolidation sales and status calls for customers.• Complete a variety of loan documentation and processing duties to move a loan from initial application to final approval, including verification of customers’ vital demographics and income through a variety of systems and submitted documentation.

Minnehaha County South Dakota

• Dispatch for 911 emergency services in Minnehaha County including three law enforcement agencies, 14 fire departments and four ambulance services.• Receive incoming emergency and non-emergency calls.• Two years - Training new recruits in agency policies and procedures for the 911center, complete daily training evaluations and coaching for recruits. Facilitate ongoing training and certification for employees.• 10 years- Supervise employees in the 911 center. Scheduling of shifts, perform Quality Assurance evaluations of radio transmissions, non-emergency and emergency 911 calls followed by performance coaching and additional training as needed. Complete quarterly and yearly evaluations of employees along with documentation and follow through of disciplinary action as needed.• Assist in creating and updating policies, procedures, and training manuals for all employment positions within the agency adhering to strict legal, compliance and operational risk guideline.• Partner closely with and assist law enforcement agencies along with additional city, state, and county agencies.• Instructor for 911 Citizens Academy; service on multiple committees for 911 Public Education, Law Enforcement Torch Run for Special Olympics, and 911 Public Safety.