Robin Thomas Email & Phone Number

Schaumburg

Arlington Heights, Il

*Provides support and guidance to Service Coordinators, and to service personnel who perform on-site routine services including installation, maintenance, and repair.*Service quotes, estimates, and PM contracts.*Maintains rapport with customers, managers, and service technicians by arranging service assistance; billing inquires; service estimates; setting priorities; resolving problem situations.*Works with Project Managers and Logistics for organization of machine installation binders to ensure installation binders are accurate and completed on a timely basis; distribution of warranty documentation.*Creates and revises systems and procedures by analyzing service life-cycles; PM commitments and development; tracking service quotes/estimates; gratis reporting; billable service revenue.*Resolves administrative problems by analyzing information; identifying and communicating solutions; interacting with many different departments’ internally offering ideas to each one.*Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs.*Guides actions by researching, developing, writing, and updating administrative policies, procedures, methods, and guidelines; communicating developments to management.*Compile Quality Report data and distribute to Management monthly.

Westchester, Il

* Answer and handle all inbound phone calls for both I/O Solutions & Public Safety Recruitment.* Manage customer walk-up window; selling study guides, answering questions, accepting & receiving mail, collecting candidate documents, etc. * Assist with collecting, shipping, and responding to daily pick and pack orders, exam orders, and incoming candidate emails.* See to the collection of candidate applications, verification of required documents, candidate profiles, and making ineligible calls.* Receive and record used and unused exams for our scoring department.* Schedule and facilitate candidate psych appointments.* Provide general administrative support as requested by Management, Consulting, Accounting, Sales, and Public Safety Recruitment.* Help assist proctor with Police & Fire test administrations.

Elgin, Il

* Provide sales assistance to two (2) multi-million dollar sales specialists by monitoring emails, sending/receiving proposals, file maintenance, etc.* Assemble city/village submittal packages to obtain job permits including, system power requirements, voltage drops, equipment cut sheets, and engineered drawings.* Generate customer service orders and service maintenance agreements for fire alarm, sprinkler and engineered systems inspections.* Originate work orders for new installations of fire protection systems.* Collaborate with all necessary departments to deliver excellent customer service before, during, and after the sale.

Palatine, Il

* Implemented and customized customer database.* Designed and branded company logo, letterhead, and marketing pieces.* Assisted in the creation of standard operating procedures for the branch.* Generated reports.* Edited position descriptions and compensation agreements.

Hoffman Estates, Il

* Aided in the management of regional sales team. * Sales liaison for national affiliation of PMP’s.* Managed sales, commission and payroll reports, both independently and under the direction of the Sales Manager.* Monitored and analyzed sales data in order to recommend process and system changes.* Liaised between both sales and marketing departments to bridge communication gaps.* Assisted in the facilitation of both new and existing customer surveys and information requests.* Trained sales and support staff in MS Office applications and other software tools.* CRM database management.* Research new prospects as well as existing customers to uncover opportunities boosting sales quotas and company revenue.* Assisted internal telemarketing team when needed.* Aided HR in pre-candidate selection by providing front line communication and materials to potential employees.* Managed Drake IPM system for sales personnel performance reviews.

Online Certificate Program, Medical Insurance Coding Specialist/Coder

Vocational Certification, Microsoft Certified Systems Engineer (Mcse)

Microsoft Certified Professional - Windows 2000

Diploma, General Studies