Robin Weber Email & Phone Number

Baltimore, Maryland, United States

Responsibilities include meeting the following goals: cycle time requirements, Average Speed Answer as well as quality expectations. Management of budget as well as 4 supervisors.Staffing scheduling and adherence.Responsibilities will also include Development of Staff and Administration and adherence of plan policies timely and accurately. Responds to inquires timely from the Office Of Personnel ManagementVolunteered at Our Daily Bread and Meals on Wheels

Managment of cost center budget. Managment of Call center with 81,000 plus members in Health insurance. Managment of all written correspondence.

Support Medicare B files analyzing cross over files for data integrityLatron Dental claims processing system monitoring and implementing system enhancements and performance. Communication and training of systems changes.Performed system modification impact reviews, trending and monitoring ensuring integrity and accuracy of the system function. Analyzing system programs, completing statement of work and communication to system programmer's necessary changes for claims directing to the Business unit.Effectively worked on cross functional teams building productive relationships on an individual and group basis. Recommend and implement alternative delivery of information to maximize internal resources

Achieved Cycle time goals of 90% in 14 days and 99% in 30 days in claims processing as well as ASA goal of 30 seconds within the dental unit. Goals were achieved by increasing efficiency gains, flexibility through cross functional development of associates and divisional teamwork to maximize results.In 1997, lead the unit of 15 - 20 associates in accomplishing 0 inventory on hand in preparation of Claims conversion. Utilize measurement procedures to provide quantifiable feedback on an individual and team basis for productivity and quality results. Results were communicated daily, weekly, monthly and yearly.Apply understanding of learning of systems principles and practices, as well as accelerated learning to develop and expand the Associate skill set.

Education record

Activities and Societies: Business managment courses

High School Diploma