Robin Barnes Email and Phone Number
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Robin Barnes personal email
During my time with Web, I was able to assist and implement new IT projects and policies. A few projects that I was able to execute include IT Hardware Lifecycle, Migrating from VoIP Interactive Intelligence i3 to Cisco Finesse. During the month of September 2020, I was wight the Azure project at Web.com. We migrated users and mailboxes from on-premises Microsoft Exchange to Microsoft Azure and Office365. I can elaborate more on this at your request. My daily responsibilities included troubleshooting various technical equipment from Zoom Conferences, hardware and software issues to VoIP phone system issues, and computer hardware and software for 80 to 120 in-office employees. I also would analyze network issues and other technical needs from in-house users to global site issues. I was honored with an Award of Excellence by the Contact Center Nova Scotia in the Fall of 2019. Due to the company’s restructuring, I am searching for new and exciting opportunities. I know that I would be a great asset to your team. I am available for an interview at your convenience. You may contact me at (902) 471-6110 or e-mail me at barnesro@gmail.com. I am looking forward to hearing from you.
Expera Information Technology Inc.
View- Website:
- experait.com
- Employees:
- 49
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Support AnalystExpera Information Technology Inc. Jan 2022 - PresentCanada
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Technical Support SpecialistWeb.Com Aug 2018 - Nov 2020Halifax, Nova Scotia, Canada -
Enterprise Server Support Analyst (Tier 3)Blackberry Jun 2008 - Apr 2013BlackberryI am primarily responsible for providing highly effective, efficient and professional support by troubleshooting customer issues, researching solutions and when necessary, working with our senior escalation teams utilizing Remedy Action Request Ticket Management Software, Microsoft Outlook and various internal and external knowledge-based systems. The primary functions of this role consist of: o Participating on an inbound priority based queue to answer telephone based inquiries (and some email) o Working in a backline capacity doing in-depth case investigations and customer follow up o Collecting information and performing initial troubleshooting of BlackBerry Enterprise Server related installation, upgrade and/or post-installation issues (resolving approximately 95% of all customer inquiries) o Providing world class customer support and instilling customer confidence while working on an incident, as well as when resolution is unknown. o Leveraging both internal and external knowledge based systems for assisting customers o Logging issues and customer information into the Remedy ticketing system and creating knowledge articles when available -
Blackberry Enterprise Server Support AssociateBlackberry Jun 2006 - Jun 2008Halifax, Canada Area• Investigated and resolved BlackBerry email flow issues for corporate clients (Microsoft Exchange integration).• Assisted with the installation and configuration of the BlackBerry Enterprise Server (all versions).• Assisted with the configuration and integration of SQL Server with the BlackBerry Enterprise Server.• Wrote software to analyze historical data and help streamline existing business practicesAssisted new server Associates with difficult technical issues.• Assisted with the development of BlackBerry certification exams as a subject matter expert.
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Blackberry Enterprise Technical Team Lead AnalystResearch In Motion Jun 2008 - Jan 2013• Provide feedback and coaching for the BlackBerry Server Analyst team (tier 3).• Develop training curriculum for the BlackBerry Server Analyst team.• Train and mentor new members of the BlackBerry Server Analyst team.• Take ownership of mission critical, time sensitive cases from the BlackBerry Server Analyst team.• Write technical articles published to the BlackBerry Technical Solution Center. • Interview new applicants for BlackBerry Server Associate and Analyst positions.• Configure test labs to reproduce customer issues and isolate variables.• Travel to other offices to present training and provide guidance.
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Help Desk Coordinator Team LeaderEds Group Jul 2005 - Jun 2006Support Bank of America employees with hardware/software Blackberry issues -
Technical SupportEds Jun 2002 - Jun 2006Support Bank of America employees with hardware/software Blackberry issues
Robin Barnes Skills
Robin Barnes Education Details
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Business Administration And Management, General -
Isle Madame District HighGrade 12 Academic Diploma
Frequently Asked Questions about Robin Barnes
What company does Robin Barnes work for?
Robin Barnes works for Expera Information Technology Inc.
What is Robin Barnes's role at the current company?
Robin Barnes's current role is Support Analyst.
What is Robin Barnes's email address?
Robin Barnes's email address is ro****@****ait.com
What schools did Robin Barnes attend?
Robin Barnes attended Nova Scotia Community College, Isle Madame District High.
What skills is Robin Barnes known for?
Robin Barnes has skills like Blackberry Enterprise Server, Technical Support, Blackberry, Troubleshooting, Microsoft Exchange, Bmc Remedy, Network Administration, Windows Server, Tcp/ip, Help Desk Support, Active Directory, Software Installation.
Who are Robin Barnes's colleagues?
Robin Barnes's colleagues are Andrew Sheppard, Minh Truong, Javed Sulaiman, Glenn Freeman, Ed N., Richard Maher, Ardell Mackinnon.
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2bluedrop.com, gmail.com2 +190244XXXXX
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Robin Barnes
Peace River, Ab1gov.ab.ca -
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