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Robin Barnes Email & Phone Number
Support Analyst
at
Nicom IT Solutions Inc.
1 work email found
@experait.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Support Analyst
Location
Arichat, Nova Scotia, Canada
Company size
Who is Robin Barnes? Overview
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Quick answer
Robin Barnes is listed as Support Analyst at Nicom IT Solutions Inc., a with 26 employees, based in Arichat, Nova Scotia, Canada. AeroLeads shows a work email signal at experait.com and a matched LinkedIn profile for Robin Barnes.
Robin Barnes previously worked as Support Analyst at Expera Information Technology Inc. and Technical Support Specialist at Web.Com. Robin Barnes holds Business Information Technology Certificate, Business Administration And Management, General from Nova Scotia Community College.
Company email context
Email format at Nicom IT Solutions Inc.
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{first}.{last}@experait.com
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Profile bio
About Robin Barnes
During my time with Web, I was able to assist and implement new IT projects and policies. A few projects that I was able to execute include IT Hardware Lifecycle, Migrating from VoIP Interactive Intelligence i3 to Cisco Finesse. During the month of September 2020, I was wight the Azure project at Web.com. We migrated users and mailboxes from on-premises Microsoft Exchange to Microsoft Azure and Office365. I can elaborate more on this at your request. My daily responsibilities included troubleshooting various technical equipment from Zoom Conferences, hardware and software issues to VoIP phone system issues, and computer hardware and software for 80 to 120 in-office employees. I also would analyze network issues and other technical needs from in-house users to global site issues. I was honored with an Award of Excellence by the Contact Center Nova Scotia in the Fall of 2019. Due to the company’s restructuring, I am searching for new and exciting opportunities. I know that I would be a great asset to your team. I am available for an interview at your convenience. You may contact me at (902) 471-6110 or e-mail me at barnesro@gmail.com. I am looking forward to hearing from you.
Listed skills include Blackberry Enterprise Server, Technical Support, Blackberry, Troubleshooting, and 42 others.
Current workplace
Robin Barnes's current company
Company context helps verify the profile and gives searchers a useful next step.
Nicom It Solutions Inc.
8 roles
Robin Barnes work experience
A career timeline built from the work history available for this profile.
Support Analyst
Technical Support Specialist
Aug 2018 - Nov 2020
Enterprise Server Support Analyst (Tier 3)
I am primarily responsible for providing highly effective, efficient and professional support by troubleshooting customer issues, researching solutions and when necessary, working with our senior escalation teams utilizing Remedy Action Request Ticket Management Software, Microsoft Outlook and various internal and external knowledge-based systems. The primary functions of this role consist of: o Participating on an inbound priority based queue to answer telephone based inquiries (and some email) o Working in a backline capacity doing in-depth case investigations and customer follow up o Collecting information and performing initial troubleshooting of BlackBerry Enterprise Server related installation, upgrade and/or post-installation issues (resolving approximately 95% of all customer inquiries) o Providing world class customer support and instilling customer confidence while working on an incident, as well as when resolution is unknown. o Leveraging both internal and external knowledge based systems for assisting customers o Logging issues and customer information into the Remedy ticketing system and creating knowledge articles when available
Jun 2008 - Apr 2013
Blackberry Enterprise Server Support Associate
• Investigated and resolved BlackBerry email flow issues for corporate clients (Microsoft Exchange integration).• Assisted with the installation and configuration of the BlackBerry Enterprise Server (all versions).• Assisted with the configuration and integration of SQL Server with the BlackBerry Enterprise Server.• Wrote software to analyze historical data and help streamline existing business practicesAssisted new server Associates with difficult technical issues.• Assisted with the development of BlackBerry certification exams as a subject matter expert.
Jun 2006 - Jun 2008
Blackberry Enterprise Technical Team Lead Analyst
Research In Motion
• Provide feedback and coaching for the BlackBerry Server Analyst team (tier 3).• Develop training curriculum for the BlackBerry Server Analyst team.• Train and mentor new members of the BlackBerry Server Analyst team.• Take ownership of mission critical, time sensitive cases from the BlackBerry Server Analyst team.• Write technical articles published to the BlackBerry Technical Solution Center. • Interview new applicants for BlackBerry Server Associate and Analyst positions.• Configure test labs to reproduce customer issues and isolate variables.• Travel to other offices to present training and provide guidance.
Jun 2008 - Jan 2013
Help Desk Coordinator Team Leader
Support Bank of America employees with hardware/software Blackberry issues
Jul 2005 - Jun 2006
Technical Support
Eds
Support Bank of America employees with hardware/software Blackberry issues
Jun 2002 - Jun 2006
Team & coworkers
Colleagues at Nicom IT Solutions Inc.
Other employees you can reach at nicomit.com. View company contacts for 26 employees →
CL
Conor Larocque
Colleague at Nicom It Solutions Inc.Halifax, Nova Scotia, Canada
View →
IS
Irene Sobes
Colleague at Nicom It Solutions Inc.Halifax, Nova Scotia, Canada
View →
AM
Angus Mackinnon
Colleague at Nicom It Solutions Inc.Dartmouth, Nova Scotia, Canada
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KA
Ken Acker
Colleague at Nicom It Solutions Inc.Halifax, Nova Scotia, Canada
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DB
Debbie Burbidge
Colleague at Nicom It Solutions Inc.Halifax, Nova Scotia, Canada
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LH
Leanne Halliday
Colleague at Nicom It Solutions Inc.Halifax, Nova Scotia, Canada
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AZ
Albert Zoeschg
Colleague at Nicom It Solutions Inc.Trento, Trentino-Alto Adige, Italy
View →
DC
Danaryzi Carlaia
Colleague at Nicom It Solutions Inc.Abel Figueiredo, Pará, Brazil
View →
MS
Megan Smith
Colleague at Nicom It Solutions Inc.Timberlea, Nova Scotia, Canada
View →
AS
Arshdeep S
Colleague at Nicom It Solutions Inc.Nova Scotia, Canada
View →
Conor Larocque
Colleague at Nicom It Solutions Inc.Halifax, Nova Scotia, Canada
View →
IS
Irene Sobes
Colleague at Nicom It Solutions Inc.Halifax, Nova Scotia, Canada
View →
AM
Angus Mackinnon
Colleague at Nicom It Solutions Inc.Dartmouth, Nova Scotia, Canada
View →
KA
Ken Acker
Colleague at Nicom It Solutions Inc.Halifax, Nova Scotia, Canada
View →
DB
Debbie Burbidge
Colleague at Nicom It Solutions Inc.Halifax, Nova Scotia, Canada
View →
LH
Leanne Halliday
Colleague at Nicom It Solutions Inc.Halifax, Nova Scotia, Canada
View →
AZ
Albert Zoeschg
Colleague at Nicom It Solutions Inc.Trento, Trentino-Alto Adige, Italy
View →
DC
Danaryzi Carlaia
Colleague at Nicom It Solutions Inc.Abel Figueiredo, Pará, Brazil
View →
MS
Megan Smith
Colleague at Nicom It Solutions Inc.Timberlea, Nova Scotia, Canada
View →
AS
Arshdeep S
Colleague at Nicom It Solutions Inc.Nova Scotia, Canada
View →
2 education records
Robin Barnes education
Business Information Technology Certificate, Business Administration And Management, General
Grade 12 Academic Diploma
Isle Madame District High
FAQ
Frequently asked questions about Robin Barnes
Quick answers generated from the profile data available on this page.
What company does Robin Barnes work for?
Robin Barnes works for Nicom IT Solutions Inc..
What is Robin Barnes's role at Nicom IT Solutions Inc.?
Robin Barnes is listed as Support Analyst at Nicom IT Solutions Inc..
What is Robin Barnes's email address?
AeroLeads has found 1 work email signal at @experait.com for Robin Barnes at Nicom IT Solutions Inc..
Where is Robin Barnes based?
Robin Barnes is based in Arichat, Nova Scotia, Canada while working with Nicom IT Solutions Inc..
What companies has Robin Barnes worked for?
Robin Barnes has worked for Nicom It Solutions Inc., Expera Information Technology Inc., Web.Com, Blackberry, and Research In Motion.
Who are Robin Barnes's colleagues at Nicom IT Solutions Inc.?
Robin Barnes's colleagues at Nicom IT Solutions Inc. include Conor Larocque, Irene Sobes, Angus Mackinnon, Ken Acker, and Debbie Burbidge.
How can I contact Robin Barnes?
You can use AeroLeads to view verified contact signals for Robin Barnes at Nicom IT Solutions Inc., including work email, phone, and LinkedIn data when available.
What schools did Robin Barnes attend?
Robin Barnes holds Business Information Technology Certificate, Business Administration And Management, General from Nova Scotia Community College.
What skills is Robin Barnes known for?
Robin Barnes is listed with skills including Blackberry Enterprise Server, Technical Support, Blackberry, Troubleshooting, Microsoft Exchange, Bmc Remedy, Network Administration, and Windows Server.
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