DREAM * EXPLORE * DISCOVERThis year, traveling is more meaningful than ever. It's a year dedicated to promoting sustainable travel, creating Global citizens; ourselves, our children and grandchildren. Proving that borders divide, but travel unites, and what is most precious and valuable is the time we spend together. I have made a commitment for 2017 and beyond, to use the vast resources available to me as a professional travel advisor, from my travel partners, colleagues, the Virtuoso travel network, and personal travel experiences, to make sure that your travels, your experiences, your money, and your time is well spent. Obviously, technology can make planning and booking travel easier, or, much more confusing. There's so much travel information available online. You can book your own flights, your own hotels, resorts, cruises, and tours...but how do you know if WYSIWYG? (What you see is what you get). I spend considerable time studying and learning about all the travel options available, to make sure that, even if you call me with plans you've already made, I can verify that you've made good choices. As a professional Travel Advisor, my business depends upon making sure that my advice is valuable, and trustworthy. I travel to learn, to make sure that I am knowledgeable and responsible for what I recommend to you. Ultimately, for you to trust me with your travel planning, I have to earn your respect. I want you to be able to refer your friends, family, colleagues and business partner to me for travel advice with confidence.Travel is so important, and such an important part of our lives, and I am here to help.

Administrative/Invoicing▬▬▬▬▬▬▬▬▬▬✓ Established and negotiated all vendor/supplier agreements for office resources and equipment.✓ Assisted the President with incoming calls, scheduling, correspondence, and effectively running the office in his absence. ✓ Conducted cross-training to enhance staff performance. Substantially lowered employee turnover while elevating morale.✓ Processed vendor invoice payments. Coordinated approval process of all accounts payable invoices. Allocated payment to accounts receivables on a daily basis. ✓ Communicated with customers regarding status of payment beyond negotiated terms. Researched and resolved billing and invoice problems. Rectified escalated accounts payable issues from customers. Customer Service/Sales Support▬▬▬▬▬▬▬▬▬▬▬▬▬▬✓ Managed service department which included a team of 6 service technicians throughout the state of Florida and Kentucky. ✓ Created service schedule and worked directly with customers and technicians on processing of repairs and orders. ✓ Worked directly with vendors to set up sales meetings and created all equipment quotes and order spreadsheets. ✓ Processed progress billings to customers and payments to vendors. ✓ Met or exceeded all departmental metrics for customer satisfaction, productivity, and best-in-class service.Event Planning▬▬▬▬▬▬✓ Organized annual Sales Kick-Off meeting for over 150 employees and vendors off-site which included hotel rooms, meals, banquet dinner, and sales presentation, and coordinated round-robin vendor/sales team individual meetings.

Provided direct support for the President and sales staff regarding yacht sales. Duties included executive calendar and scheduling, client relations, special events and trade shows, closings, A/P and A/R, bookkeeping functions, presentation/proposal preparation, report development, travel arrangements, and correspondence. ✓ Created specification sheets on yachts for sale to market to potential buyers. ✓ Worked with outside brokers to set up showings of vessels. ✓ Set up three annual International Boat Shows in Ft. Lauderdale, Miami, and West Palm Beach, FL which included working with site crew on dockage for yachts, maintenance, showings and sales contracts. ✓ Prepared legal documents for closings and proof for accuracy.

Assisted during scheduled vacations of current permanent office employees. Assisted with correspondence, reviewing contracts, report development, general bookkeeping/accounting, and maintaining client files. Extensive work in trade show planning, coordinating and execution. Flexible, responsive, and customer focused. ✓ Managed all aspects of client relations and built relationships to provide high levels of customer service. ✓ Organized the planning of boat shows and promotional events. ✓ Consistently prioritized heavy workload and developed effective strategies to meet competing and constantly changing deadlines.

Assisted during scheduled vacations of current permanent office employees. Assisted with correspondence, reviewing contracts, report development, general bookkeeping/accounting, and maintaining client files. Extensive work in trade show planning, coordinating and execution. Flexible, responsive, and customer focused. ✓ Managed all aspects of client relations and built relationships to provide high levels of customer service. ✓ Organized the planning of boat shows and promotional events. ✓ Consistently prioritized heavy workload and developed effective strategies to meet competing and constantly changing deadlines.