Product Support Manager
Current- Field Service Support
- Manage and direct product service activities to improve customer satisfaction and sales.
- Supervise and guide service technicians activities to ensure company goals are met.
- Facilitate and direct customer issue resolution.Product Performance Analysis
- Gather and document factual information on product issues from the service desk, warranty analysis, manufacturing, and quality issue reports.
- Collaborate with Engineering, Purchasing, Fabrication, and Production team members to resolve product performance issues.Technical Training and Service Documentation