Robin Hilton Email & Phone Number

Dallas, Nc, Us

United States

Charlotte, North Carolina Area

Charlotte, North Carolina Area

RESPONSIBILITIES:Daily administration and support Salesforce Sales including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validation rules.Work with end-users to create and manage complex Workflow Rules, Validation Rules, Flows, and Visual Flows/Processes, that meet business use cases.Manage data quality and migration through the use of Dataloader and DemandTools.Drive user adoption & best practices to further the long-term success of the system.Develop & maintain reports, dashboards, workflows & sharing rules within Salesforce.com to improve visibility to activities pipeline & forecast. Provide application users with technical support.Lead change management efforts to implement better practices, new processes and improvements in overall performance.Develop training materials and deliver trainings to new and existing users on how to use functionality, and develop self-service solutions guides and FAQs.Perform weekly data backups, maintain backup of site configuration using sandbox refresh, and build, test, and migrate configurations from sandbox to production.Serves as the technical expert on the Salesforce platform and demonstrates a deep understanding of the business and technical dependencies of the cross-functional solutions.Maintains and creates project documentation including but not limited to system documentation, business process documentation, project plans and training materials.Supports, administrates and maintains Salesforce objects including all Salesforce Standard, company defined Custom Objects and User account records.

Active DirectoryExchangeSharePoint OnlineMaintains users/groups Provide end user training

Manages system security, system patching and upgradesDeploys custom developed and third-party SharePoint solution packagesConfigures SharePoint services and settingsDocuments SharePoint configuration and architectureManages site quotas and file size limitsManages content databases and creating new ones as requiredAdministers and maintains sites and sub-sitesManages security for sites and sub-sitesManages the site layout structure and contentProvides SharePoint support to end usersProvides Microsoft Project support to project leadersManage lists and librariesCreate workflows and approvalsInfopath

Build and manage complex workflows for capital expenditures, employee on-boarding/off-boarding, etc

Charlotte, North Carolina Area

Daily administration and support of Sales and Service users,including but not limited to managing multiple user setup, profilesand roles, creation and customization of objects, fields, record types, pagelayouts• Work with management, strategic planning & analysis staff andend-users to create and manage complex workflow rules, datavalidation rules, and approval processes• Develop and create customized reports and dashboards• Create and document application requirements by working togetherwith those involved in the development of program enhancementsand changes including program staff, programmers, strategicplanning and analysis staff and/or outside consultants as needed• Manage the software testing process, which includes devising testplans, creating test cases, establishing protocols and appropriatetesting environments and coordinating actual software testing;• Keeping abreast of new Salesforce features and functionality andproviding recommendations for process improvements• Train new and existing users on how to use database applications as well as keep application users informed about system functionality and enhancements• Provide application users with trouble-shooting and technical support;• Logging and tracking identified system problems through resolution• Creating and maintaining documentation on processes, policies,application configuration and help related materials for users asdatabase applications are developed

Active recruiting, interviewing, hiring, and employee development.

Bachelor Of Arts - Ba, Anthropology, 3.77

Activities and Societies: magna cum laude, Recipient of Sabella Award, Lambda Alpha National Anthropology Honor Society Inductee

Associate Of Arts, Liberal Studies