Robin Guerrero Email & Phone Number

Las Vegas, NV, US

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

• Subcontracted content writer for local outside companies’ wedding and event planners’ blog’s and social media.
• Continually keeping up local knowledge by researching local trends and venues that are ever changing.
• Great knowledge of the Las Vegas Strip/Off-strip restaurants and attractions.
• Social Media content designer with experience with SEOs & LSIs.
• Working directly with our clients to plan layouts and full timelines for their celebration.

Las Vegas, Nevada Area

• Work with Director of Sales to maximize all rate, date and space commitments, ensuring highest yield for total hotel.
• Working relationships with a variety of vendors and restaurant/catering service personnel.
• Adequately plan for and execute contingencies in the event revenue goals fall behind plan.
• Create detailed events for groups (Banquet Event Order).
• Strong knowledge of industry trends, food knowledge, sales, and leadership skills.

• Interpreted and the vision of each client to create their dream wedding within their means and to exceed their expectations.
• Performed menu planning, floor plan design, logistics and effective onsite event management.
• Prepared accurate proposals, contracts, banquet event orders and billing.
• Maintained vendor relations and served as point of contact for all selected vendors.
• Calmly and efficiently resolved any issues.

Las Vegas, Nevada Area

• Managed the events for four properties within the Silicon Valley generating event revenue grossing over ten million dollars.
• Trained associates and mangers on event Execution Best Practices and Procedures.
• Exceeded company standards in event sales by 3% annually.
• Created tracking procedures and accountability measures for our Net Promoter Score and implemented event execution standards that improved the NPS of the district by 30% annually.

Silicon Valley

• Manages a multi-property department, grossing over ten million dollars, with over two hundred staff, including twelve management level staff.
• Responsible for four separate centers’ event revenue and in-center event sales.
• Directly responsible for the training of the entire Events Department in the Silicon Valley Region.
• Lead a team to improve the NPS score of the district by 30% and to exceed our company’s standard.

San Jose, California

Naperville, IL

• Manage a 1 million dollar department with over 40 staff, including 3 supervisory level staff
• Oversee event/birthday execution for large corporations with up to 200 people in attendance
• Established a connection with the attendees of each event to give a personal experience
• Accountable for food and beverage presentation, timing, and portioning for all events
• Accountable for maintaining a cost of goods below 30%
• Created all training procedure for all servers, bar, cafe, and banquet staff

Naperville, Illinois

• Managed a 2 million dollar department with over 40 staff, including 3 supervisory level staff
• Managed our customer service tool, which improved over 20% over a course of 3 months
• Oversaw birthday party sales and execution for over 30 parties weekly
• Transformed the staffing lay-out in the bowling division to facilitate teamwork
• Revived the youth league which grew 500% in the first season
• Helped create the first LGBTQ league in Brunswick Zone

Glen Ellyn, IL

• Network with partners from offices all over the United States and Canada to create effective marketing plans and test markets for high-end clients
• Remain knowledgeable about all products in order to effectively promote to a diverse audience
• Mentor, develop, and train new employees on effective marketing systems
• Interview and select successful candidates for the marketing team

Champaign, IL

• Oversees events and correct any issues efficiently, discreetly and calmly
• Manages and conduct tours of the facility to various group sizes
• Manages and evaluate all concessions staff
• Studies and evaluate sales trends to ensure the highest profit margin
• Oversees the sales of merchandise during all events

Champaign, IL

• Oversees the shift while making sure time is managed properly by all servers
• Trains newly hired servers on all procedures and techniques
• Attempts to limit problems and liabilities related to customers' excessive drinking by checking identification to ensure that all customers meet the minimum age requirements for consumption of alcohol and taking steps.
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems
• Present menus to patrons and answer questions about menu items, making recommendations upon request

Champaign, IL

• Develop effective written program plans, including games, crafts, field trips, and special events for Summer Camp Program
• Effectively supervise, coach and mentor the camp leaders
• Evaluate camp counselors and jointly develop improvement plans when necessary
• Implement and improve upon organizational, safety, and efficiency systems for the program
• Manage and approve employee payroll

Champaign, IL

• Organized and planned a wide variety of community events
• Filed payment receipts and applications for various events
• Contacted and communicated with vendors and participants while maintaining an ongoing positive relationship
• Managed difficulties that occurred during the duration of the events while maintaining a positive attitude and calm demeanor

Champaign, IL

• Contacted and organized sponsors for the Youth Theatre Program
• Assisted with filing daily paperwork
• Organized and formatted the weekly newsletter
• Assisted with the rehearsals and stage management

Champaign, IL

• Advertised and planned social events to gather interest for the club
• Created posters and flyers to market available opening in our club
• Attended recruitment events to advertise available openings in our club
• Created a family-like environment for the club’s members by planning various bonding events

Champaign, IL

• Enforced policies in the facility while maintaining a safe and friendly environment
• Aided patrons with any complaints or issues they may have in a respectful and efficient way
• Supervision of the Facility Assistants on duty while assisting with their daily duties
• Filed paperwork for memberships and cash register reports after every shift