Robin Ward Email & Phone Number

• I am accountable for aiding the sales department with various tasks, handling billing and provisioning inquiries along with providing daily support to the President. To establish operational efficiency within the.
• Assist the President with a variety of tasks including provisioning, office management, sales, HR, dispatch, travel bookings, and any additional requests.
• Review and process payment for vendor invoices.
• Handle all customer billing inquiries including creating and tracking tickets, customer communication, creating and processing invoices, researching and resolving customer issues, and account suspensions and.
• Handle and oversee all provisioning duties for the company which includes creating tickets required for order builds, overseeing and managing all tasks included with orders, following-up with customers, and managing.
• Facilitate the creation of sales contracts and handle all customer inquiries/orders regarding residential internet services, residential VoIP services, and hardware sales.

Orem, UT

• Along with providing general office support, I was responsible for assisting both students and tutors with their schedules to ensure appropriate time management and coordination.
• Assisted Writing Center students with checking in and out of classes, assigning appropriate tutors, and rescheduling tutor appointments.
• Oversaw schedules for ten or more tutors on a daily basis to ensure they were present and prepared for all scheduled appointments and classes.
• Onboarded and trained new office assistants to ensure consistency with Utah Valley University guidelines, protocols, and customer service requirements.
• General office responsibilities such as: maintaining filing, answering phones, word processing, data entry, and managing incoming and outgoing department mail.

Orem, UT

· Provided excellent customer service while assisting customers with their pet related needs.· Operated a cash register as well as verified deposits at the end of shift.· Learned basic inventory practices.· Cleaned and maintained animal habitats.

Riverton, UT

· Provided excellent customer service while both delivering sandwiches and working in the store.· Handled customer orders via phone and in person.· Operated a cash register as well as utilized a point of sale system to process transactions.· Trained new employees.

Salt Lake City, UT

· Trained new employees. · Took care of both opening and closing duties (cleaning, stocking, etc.), · Pulled and counted down cashier tills at the end of shifts, handled safe money and change for other cashiers, and entered daily deposits and sales into Excel spreadsheet.

West Valley City, UT

· Trained both new hosts and new servers which helped me gain leadership experience.· Provided excellent customer service and team work abilities. · Operated the server window to get food ready to go out for the customers which required attention to detail · Used and quickly learned the layout of a POS system.

Bachelor’S Degree, Business Administration And Management, General, Senior

Graduated May 2018 with a Bachelor's Degree in Business Management.

Associate’S Degree, Business