Office Manager
CurrentI am accountable for aiding the sales department with various tasks, handling billing and provisioning inquiries along with providing daily support to the President. To establish operational efficiency within the business and consistency for our customers I work collaboratively with team members across all business units daily for any required assignments, duties, or jobs.• Assist the President with a variety of tasks including provisioning, office management, sales, HR, dispatch, travel bookings, and any additional requests.• Review and process payment for vendor invoices.• Handle all customer billing inquiries including creating and tracking tickets, customer communication, creating and processing invoices, researching and resolving customer issues, and account suspensions and terminations.• Handle and oversee all provisioning duties for the company which includes creating tickets required for order builds, overseeing and managing all tasks included with orders, following-up with customers, and managing ticket progress.• Facilitate the creation of sales contracts and handle all customer inquiries/orders regarding residential internet services, residential VoIP services, and hardware sales.• Work directly with vendors to process orders for hardware and software resale.• Basic AP and AR responsibilities including entering customer payments, submitting and tracking bills, depositing money, keeping track of charges associated with the company bank account and credit card accounts.• Complete any administrative and clerical tasks such as: data entry, account audits, shipping and receiving, updating company documentation, greeting customers, writing and/or drafting written documents/correspondence including termination documents and demand letters.
