Robin Liow Email & Phone Number

Petaling Jaya, My

Hong Kong Sar

Manage Global Transit Time EscalationsMaintain and ensure shipments are movingEscalate any delays with last mile agentsEnsure shipments out from warehouseRaise Claims for Missing ShipmentsGet Confirmation on Abandon ShipmentManages Key Client ShipmentsMonitor EU operations

Petaling Jaya, Selangor, Malaysia

Responsibilities:Manage import/export shipments for Malaysia and BruneiAnalyzed and investigates customer complaints to implement improvementsMonitor flooded areas and ensure compliance with 5S standardsManage shipments for key account Huawei, ZaloraHandled escalated cases and facilitated communication with China HQEnsure timely delivery through effective handling of delay shipments and adherence to FIFO practiceGenerate monthly KPI resultsEnsure efficient operations and high-quality service for customers

Bentong, Pahang, Malaysia

Managed Google Map updatesCoordinated logistics within Klang Valley and China Export arrangement with agentsSales arrangements in social mediaFuture planning for exporting in-houseFuture planning with Campsite opening

Bachelor Of Business, Logistics, Materials, And Supply Chain Management

Diploma In Business Administration