Contributed to the project plan, schedule maintenance, orchestration of field technicians, and installation of a new WAN. Interfaced with the customer, stakeholders, and third party vendors (including a direct competitor), as well as handled all escalations, risk assessment and mitigation. Drove new revenue streams within the $8M contract by supporting relationship building and on-time service delivery.

Directed the migration strategy for more than 1.9K devices at 194 locations in Honeywell's LAN across UK and EMEA. Implemented a transition to full management by the Network Operations Center (NOC) via the managed services team, lead technical engineer and order entry specialists. Orchestrated the discovery and review of all customer devices as well as subsequent scheduling, engineering, and financial resources for the project. Communicated escalations and progress to the customer and other… Show more Directed the migration strategy for more than 1.9K devices at 194 locations in Honeywell's LAN across UK and EMEA. Implemented a transition to full management by the Network Operations Center (NOC) via the managed services team, lead technical engineer and order entry specialists. Orchestrated the discovery and review of all customer devices as well as subsequent scheduling, engineering, and financial resources for the project. Communicated escalations and progress to the customer and other project stakeholders through daily calls and meetings.Completed the project a full 35 business days ahead of schedule and under budget satisfying the customer and securing future business.Awarded formally by the Vice President for quarterly customer service excellence. Show less

Oversaw project operations across California, Florida, and Washington by coordinating project managers, engineers, implementation teams, and field technicians in the conversion of acquired Washington Mutual networking to the direct PIP and protocols of J P Morgan Chase (JPMC). Spearheaded project planning, process design, the overall implementation strategy, and team development for timely execution of all deliverables. Liaised regularly with corporate and customer stakeholders regarding status… Show more Oversaw project operations across California, Florida, and Washington by coordinating project managers, engineers, implementation teams, and field technicians in the conversion of acquired Washington Mutual networking to the direct PIP and protocols of J P Morgan Chase (JPMC). Spearheaded project planning, process design, the overall implementation strategy, and team development for timely execution of all deliverables. Liaised regularly with corporate and customer stakeholders regarding status updates and any escalations.Key AchievementsReceived a 9 (out of 10) rating and requested by JPMC for future projects for personal effort, knowledge and ability, which augmented corporate relations with the client and prompted new business opportunities.Recognized internally by the company Vice President for successful completion of the project, helping sustain $240M in annual revenue from one of the company's largest high-profile customers. Show less

Ensured the ongoing quality of managed services product via extensive liaison with all key personnel, including account and sales professionals, project managers, engineers and clients, in addition to serving as central customer-facing point of contact for all service-related issues. Supported the creation of networking equipment acceptance processes essential to the smooth functioning of product, and reported monthly on back-up testing and outage issues.Successfully spearheaded the… Show more Ensured the ongoing quality of managed services product via extensive liaison with all key personnel, including account and sales professionals, project managers, engineers and clients, in addition to serving as central customer-facing point of contact for all service-related issues. Supported the creation of networking equipment acceptance processes essential to the smooth functioning of product, and reported monthly on back-up testing and outage issues.Successfully spearheaded the development of numerous technical projects for multiple clients concurrently, ensuring project milestones were adhered to, and customer satisfaction was consistently high.Resolved multiple customer networking and procedural issues while simultaneously managing and maintaining a variety of complex network-related databases.Catalyst in the department drive to pursue and obtain PMP certification. Show less

Coordinated ticket assignments, developed issue resolution and risk mitigation strategies and managed all internal and external escalations for professional team of first level network engineers. Ensured timely and efficient responses to client issues via a hands-on motivational leadership style that promoted constant team communication and a strong sense of stability and cohesiveness. Created an effective policy for the identification and swift resolution of chronic circuit and routing issues.