Rob Johnston Email & Phone Number

Newcastle, Nsw, Au

Newcastle, New South Wales, Australia

Peter Badcoe House is a residential care facility with 60 private rooms with ensuites, offering exceptional support for veterans and the community. Located in Newcastle CBD, we provide high-quality, personalized care with RNs on-site 24/7 and modern amenities. Our dedicated team ensures comprehensive healthcare, engaging activities, and social support, prioritizing dignity, respect, and quality of life.

New South Wales, Australia

I am pleased to offer our specialized consulting services for residential aged care facilities in Australia. Our expertise lies in optimizing non-clinical operations, including process efficiency, cost management, and enhancing resident experience. Please feel free to reach out to discuss how we can improve your facility.

Newcastle, New South Wales, Australia

Rutherford Park Care Community is a contemporary resort-style residential aged care facility located just north of Newcastle, NSW with 144 residential beds, on site, 24/7 registered nurses and over 165 Team members. Position highlights● Reduced agency usage from 10.92% to 1.8% and Team over time from 2.8% to 0.82% ● Working directly with clinical team to ensure compliance to best practice for resident health and wellbeing ● Ensuring resident care and services is exceeds the quality requirements of the ACQS Commission including audits and training ● Ensure incident and complaints management systems are linked to process to continuous improvement ● Identify and develop innovative, continual improvement plans for hospitality, safety and lifestyle initiatives in line with Opal Healthcare programs and the clinical leadership framework ● Guiding RPCC to its highest Team participation in Voice of Team survey and its highest score in its history ● Full accountability in the absence of the General Manager

Australia

Reporting to the Head of Operational Excellence and the Regional General Manager in the capacity of Hospitality Consultant for Northern NSW which encompasses 12 Care Communities totalling almost 1,300 residential aged care beds and a food budget of $4 million per year. Position highlights● Integral in leading the regions change management piece to implement a new web-based foodservice management system ● Negotiated with suppliers for competitive prices which allowed the Hub to remain within set budget throughout the year ● Increased cleaning completion statistics by through ongoing training and mentoring of staff ● Significantly reduced Resident acute and unplanned weight loss by collaborating with Clinical and Hospitality Teams to create individualised achievement plans ● Successfully led Hospitality Teams through multiple Aged Care Quality and Safety Commission (ACQSC) accreditation audits

Melbourne, Victoria, Australia

Reporting to the Chief Operating Office and responsible for improving standards while reducing costs of 43 Roadhouse dining rooms throughout Australia. Additionally worked directly with the CEO of Pie Face on new projects and quality standards.Position highlights● Negotiated and installed trading terms with new suppliers with signed rebates totalling in excess of $50,000 per annum● Grew roadhouse food sales by 6% in the 2nd half of 2020 throughout the global pandemic ● Developed plans to meet consumer and commission agent requirements by using critical thinking, analyzing sales data, industry trends and supplier feedback ● Created internal auditing format using third party software systems allowing Untied Petroleum to investigate HACCP standards and compliance throughout the network

Master Of Business Administration - Mba

Bachelor Of Arts - Ba (Honours), Business Management