Rob Knowles Email & Phone Number

Stone Mountain, Georgia

Serve as the sole local “go to” person for all technology needs for Georgia, Alabama and Tennessee sites. Available to key business leaders and users on a 24 hour/day 7 day/week basis to support mission critical systems. Independently use system analytical techniques and procedures, including consulting with users, to determine all aspects of system.

Conyers, GA

Work as IT contractor and freelance Computer Technician. Build PC’s and laptops, Reinstall Operating Systems, System Tune-Ups, Computer Optimization, Virus/Spyware Removal, Wireless Setup, New Computer Setup, Repair, Upgrades, Modem/Router Setup, Software Installation, Data Recovery, Network troubleshooting, and Consulting.

Greenwood Village, Colorado

Served as the sole local “go to” person for all technology needs for Colorado, Wyoming, Kansas, and Missouri sites. Was available to key business leaders and users on a 24 hour/day 7 day/week basis to support mission critical systems. Independently used system analytical techniques and procedures, including consulting with users, to determine all aspects.

Frederick, CO

Provide IT support to clients in the Colorado office by connecting remotely to computers or in person, identifying, researching and resolving problems and fully documenting corrective steps taken. Preparing workstations by imaging, configuring hardware, software, and any peripherals. Assist with the procurement and decommissioning of IT related equipment.

Broomfield, Colorado

Supported 7,000+ employees worldwide as member of the MWH Global Help Desk, IT Department. Acted as central point of contact for Tier 1 & 2 support. Installing, configuring, and decommissioning IT assets, performed break/fix solutions and advise staff on use of IT equipment. Created new users and granted permissions in Active Directory, Exchange.

Black Hawk, Colorado

As IT department staff member, supported the casino and hotel by troubleshooting hardware/software concerns and collaborated with other IT departments to resolve issues. Created new users and granted permissions and groups in the Active Directory. Built workstations and ordered PCs and peripherals. Administered the ordering, set up, and installation of.

Longmont, Colorado

Suported Report Manager (Cold Storage) Systems, with clients in financial institutions ranging from Community Banks to banks with assets in excess of $80 billion. Administered Creation, Maintenance, and Backups of SQL server databases. Performed troubleshooting, and applied hot fixes, patches, and updates to the Report Manager (Cold Storage) Systems and.

See entry for Metavante Image Solutions. TREEV was purchased by Metavante Image Solutions in 2005.

Englewood, Colorado

Supported Point of Sale (POS) Systems installed in stadiums, arenas, theme parks, zoos, and theatres. Performed troubleshooting of software and hardware for installed systems. Collaborated with programming and quality assurance departments for updates creation, product enhancements, problem resolution, and effective lines of communication. Set up and.