Rob Knowles Email & Phone Number

Stone Mountain, Georgia

Serve as the sole local “go to” person for all technology needs for Georgia, Alabama and Tennessee sites. Available to key business leaders and users on a 24 hour/day 7 day/week basis to support mission critical systems. Independently use system analytical techniques and procedures, including consulting with users, to determine all aspects of system functional specifications. Perform Tier 2/3 level support and administration of local network, pc’s, laptops, phones, printers, scanners, camera… Show more Serve as the sole local “go to” person for all technology needs for Georgia, Alabama and Tennessee sites. Available to key business leaders and users on a 24 hour/day 7 day/week basis to support mission critical systems. Independently use system analytical techniques and procedures, including consulting with users, to determine all aspects of system functional specifications. Perform Tier 2/3 level support and administration of local network, pc’s, laptops, phones, printers, scanners, camera systems, security systems and all other IT related equipment. Coordinate and conduct end user training sessions as needed. Implement software upgrades, including firmware revisions, operating systems, production software upgrades and other enhancements as required. Travel to sites to perform all above tasks as needed. Responsible for documentation and maintenance of asset inventories. Assist with procurement process in areas of requisition tracking, receiving, shipping and installation. Show less

Conyers, Ga

Work as IT contractor and freelance Computer Technician. Build PC’s and laptops, Reinstall Operating Systems, System Tune-Ups, Computer Optimization, Virus/Spyware Removal, Wireless Setup, New Computer Setup, Repair, Upgrades, Modem/Router Setup, Software Installation, Data Recovery, Network troubleshooting, and Consulting.

Greenwood Village, Colorado

Served as the sole local “go to” person for all technology needs for Colorado, Wyoming, Kansas, and Missouri sites. Was available to key business leaders and users on a 24 hour/day 7 day/week basis to support mission critical systems. Independently used system analytical techniques and procedures, including consulting with users, to determine all aspects of system functional specifications. Performed Tier 2/3 level support and administration of local network, pc’s, laptops, phones, printers… Show more Served as the sole local “go to” person for all technology needs for Colorado, Wyoming, Kansas, and Missouri sites. Was available to key business leaders and users on a 24 hour/day 7 day/week basis to support mission critical systems. Independently used system analytical techniques and procedures, including consulting with users, to determine all aspects of system functional specifications. Performed Tier 2/3 level support and administration of local network, pc’s, laptops, phones, printers, scanners, camera systems, security systems and all other IT related equipment. Coordinated and conducted end user training sessions as needed. Implemented software upgrades, including firmware revisions, operating systems, production software upgrades and other enhancements as required. Traveled to sites to perform all above tasks as needed. Was responsible for documentation and maintenance of asset inventories. Assisted with procurement process in areas of requisition tracking, receiving, shipping and installation. Show less

Frederick, Co

Provide IT support to clients in the Colorado office by connecting remotely to computers or in person, identifying, researching and resolving problems and fully documenting corrective steps taken. Preparing workstations by imaging, configuring hardware, software, and any peripherals. Assist with the procurement and decommissioning of IT related equipment and keeping constant inventory of these items. Maintain Active Directory group memberships / account creations. Continuous improvement of… Show more Provide IT support to clients in the Colorado office by connecting remotely to computers or in person, identifying, researching and resolving problems and fully documenting corrective steps taken. Preparing workstations by imaging, configuring hardware, software, and any peripherals. Assist with the procurement and decommissioning of IT related equipment and keeping constant inventory of these items. Maintain Active Directory group memberships / account creations. Continuous improvement of references by writing and maintaining documentation. Administering and monitoring Symantec (SEP) for entire company, creating and maintaining SQL maintenance jobs and Alerts for all 17 SQL servers, and providing troubleshooting for in house networks and telecommunications issues. Assisted in the installation of new network core and switches in the Colorado office along with mapping out all connections to these items. Administration and documentation of tape backup procedures via Symantec Backup Exec. Tested all used applications to migrate from WinXP to Win7. Loaded all new 32 and 64 bit print drivers for each printer on the print server. Provided Systems administration for all local servers in Colorado office. Used VMWare and Acronis to convert old servers to HyperV. Show less

Broomfield, Colorado

Supported 7,000+ employees worldwide as member of the MWH Global Help Desk, IT Department. Acted as central point of contact for Tier 1 & 2 support. Installing, configuring, and decommissioning IT assets, performed break/fix solutions and advise staff on use of IT equipment. Created new users and granted permissions in Active Directory, Exchange Management, and Lotus Notes. Installed, upgraded, and supported video conferencing equipment. Activated Blackberry devices via Blackberry… Show more Supported 7,000+ employees worldwide as member of the MWH Global Help Desk, IT Department. Acted as central point of contact for Tier 1 & 2 support. Installing, configuring, and decommissioning IT assets, performed break/fix solutions and advise staff on use of IT equipment. Created new users and granted permissions in Active Directory, Exchange Management, and Lotus Notes. Installed, upgraded, and supported video conferencing equipment. Activated Blackberry devices via Blackberry Administration Service. Ensured all requests were accurately recorded, prioritized, or escalated when needed. Provided updates on status of outstanding requests and ensured timely resolution. Assisted in the creation and compliance of policies, procedures, and best practices. Show less

Black Hawk, Colorado

As IT department staff member, supported the casino and hotel by troubleshooting hardware/software concerns and collaborated with other IT departments to resolve issues. Created new users and granted permissions and groups in the Active Directory. Built workstations and ordered PCs and peripherals. Administered the ordering, set up, and installation of computer hardware for the new hotel. Acted as on-call team support.

Longmont, Colorado

Suported Report Manager (Cold Storage) Systems, with clients in financial institutions ranging from Community Banks to banks with assets in excess of $80 billion. Administered Creation, Maintenance, and Backups of SQL server databases. Performed troubleshooting, and applied hot fixes, patches, and updates to the Report Manager (Cold Storage) Systems and third-party applications. Collaborated with Tier 3 Support on creation of updates, product enhancements, problem resolution, and effective… Show more Suported Report Manager (Cold Storage) Systems, with clients in financial institutions ranging from Community Banks to banks with assets in excess of $80 billion. Administered Creation, Maintenance, and Backups of SQL server databases. Performed troubleshooting, and applied hot fixes, patches, and updates to the Report Manager (Cold Storage) Systems and third-party applications. Collaborated with Tier 3 Support on creation of updates, product enhancements, problem resolution, and effective lines of communication. Tested software and trained users on procedures, uses, and tips and tricks of the software. Conducted on-site visits to install software and train administrators and technicians. Created product documentation for internal and external customers. Acted as on-call team support. Show less

See entry for Metavante Image Solutions. TREEV was purchased by Metavante Image Solutions in 2005.

Englewood, Colorado

Supported Point of Sale (POS) Systems installed in stadiums, arenas, theme parks, zoos, and theatres. Performed troubleshooting of software and hardware for installed systems. Collaborated with programming and quality assurance departments for updates creation, product enhancements, problem resolution, and effective lines of communication. Set up and maintained support team workstations. Trained end users on all product procedures. Created end user documentation and trained technicians. Worked… Show more Supported Point of Sale (POS) Systems installed in stadiums, arenas, theme parks, zoos, and theatres. Performed troubleshooting of software and hardware for installed systems. Collaborated with programming and quality assurance departments for updates creation, product enhancements, problem resolution, and effective lines of communication. Set up and maintained support team workstations. Trained end users on all product procedures. Created end user documentation and trained technicians. Worked directly with the Installation Department to debug and resolve development issues. Participated in multi-departmental discussions with network engineers, system administrators, and information systems staff for problem resolution. Traveled to sites for training, maintenance, and upgrade installations. Acted as on-call team support. Show less