Roblyn Alexis Email & Phone Number

Montreal, Qc, Ca

Montreal, Qc, Ca

Remote

Remote

Remote

Remote

- Manage day to day interactions with Enterprise clients, internal team members, 3rd party and vendor relationships- Responsible for consulting clients on strategic solutions for plan design changes and enhancements, including best practices and legislative changes- Overall manager for complex, large scope projects, including change orders and Annual Enrollment- Owner of requirements documentation and definition process, both internally and externally- Project manage the… Show more - Manage day to day interactions with Enterprise clients, internal team members, 3rd party and vendor relationships- Responsible for consulting clients on strategic solutions for plan design changes and enhancements, including best practices and legislative changes- Overall manager for complex, large scope projects, including change orders and Annual Enrollment- Owner of requirements documentation and definition process, both internally and externally- Project manage the project Iteration life cycle and ensure deployment governance for all system changes- Manage external client acceptance testing and ensure all internal testing adheres to the testing protocols and accurately validates all requirements- Lead all client meetings, including project debriefs, stewardship meetings, etc.- Subject matter expert on contractual agreements and performance measures - Responsible for meeting client operational measures and provide regular metrics reporting to the client - Development of risk mitigation and client action plans for client team projects and ongoing work- Responsible for leading all Continuous Improvement (CI) projects- Responsible for the overall operational delivery of a client team- Manage the team to SLA adherence and is responsible for ‘get to green’ plans when stability is needed- Identify potential E&O and opportunities to mitigate as well as participates in E&O conversations with Alight Leadership/Client - Oversee integration between Customer Care Teams, Shared Services, Point Solutions and the CDG for all new and ongoing work- Development of domain and operational skills for team members- Lead training courses for domain and operational fundamentals Show less

- Manage day to day interactions with Large Market clients, internal team members, 3rd party and vendor relationships- Responsible for consulting clients on strategic solutions for plan design changes and enhancements, including best practices and legislative changes- Negotiate cost estimates for new project work and manage annual financial targets- Overall manager for complex, large scope projects, including change orders and Annual Enrollment- Owner of requirements… Show more - Manage day to day interactions with Large Market clients, internal team members, 3rd party and vendor relationships- Responsible for consulting clients on strategic solutions for plan design changes and enhancements, including best practices and legislative changes- Negotiate cost estimates for new project work and manage annual financial targets- Overall manager for complex, large scope projects, including change orders and Annual Enrollment- Owner of requirements documentation and definition process, both internally and externally- Project manage the project Iteration life cycle and ensure deployment governance for all system changes- Manage external client acceptance testing and ensure all internal testing adheres to the testing protocols and accurately validates all requirements- Lead all client meetings, including project debriefs, stewardship meetings, etc.- Subject matter expert on contractual agreements and performance measures - Responsible for meeting client operational measures and provide regular metrics reporting to the client - Development of risk mitigation and client action plans for client team projects and ongoing work- Responsible for leading all Continuous Improvement (CI) projects- Responsible for the overall operational delivery of a client team- Manage the team to SLA adherence and is responsible for ‘get to green’ plans when stability is needed- Oversee integration between Customer Care Teams, Shared Services, Point Solutions and the CDG for all new and ongoing work- Development of domain and operational skills for team members- Lead training courses for domain and operational fundamentals Show less

Montreal, Quebec, Canada

- Oversee the requirements gathering for new implementations and existing client enhancements for North American clients.- Implement standard methodology for documentation for collecting and maintaining requirements documentation- Participate in RFP process, including preparing RFP responses and presentations- Oversee project implementations and provide final acceptance sign offs upon project closure

Toronto, Ontario, Canada

- Managed team of Client Managers responsible for client relationship management of mid-market Benefits Administration clients- Responsible for ensuring ongoing service delivery is executed with high quality service for plan sponsors and plan participants including project scheduling, process scheduling, process flow, issue resolution, process improvement, financial reviews and legislatively compliant

Toronto, Ontario, Canada

- Developed implementation methodology and best practices to create efficiency within the implementation cycle- Manage the implementation life cycle on multiple applicant tracking platforms- Manage requirements discovery and documentation process- Provide consulting on industry best practice and process improvements - Participate in RFP process, including preparing RFP responses and presentations- Developed and implemented Shared Service team model to increase efficiency and… Show more - Developed implementation methodology and best practices to create efficiency within the implementation cycle- Manage the implementation life cycle on multiple applicant tracking platforms- Manage requirements discovery and documentation process- Provide consulting on industry best practice and process improvements - Participate in RFP process, including preparing RFP responses and presentations- Developed and implemented Shared Service team model to increase efficiency and continuity of the services provided to our clients- Developed internal audit processes and procedures to ensure accuracy of service delivery for our clients Show less