Roblyn Alexis Email & Phone Number

Montreal, QC, CA

Remote

Remote

Remote

Remote

- Manage day to day interactions with Enterprise clients, internal team members, 3rd party and vendor relationships- Responsible for consulting clients on strategic solutions for plan design changes and enhancements, including best practices and legislative changes- Overall manager for complex, large scope projects, including change orders and Annual.

- Manage day to day interactions with Large Market clients, internal team members, 3rd party and vendor relationships- Responsible for consulting clients on strategic solutions for plan design changes and enhancements, including best practices and legislative changes- Negotiate cost estimates for new project work and manage annual financial targets.

Montreal, Quebec, Canada

- Oversee the requirements gathering for new implementations and existing client enhancements for North American clients.- Implement standard methodology for documentation for collecting and maintaining requirements documentation- Participate in RFP process, including preparing RFP responses and presentations- Oversee project implementations and provide.

Toronto, Ontario, Canada

- Managed team of Client Managers responsible for client relationship management of mid-market Benefits Administration clients- Responsible for ensuring ongoing service delivery is executed with high quality service for plan sponsors and plan participants including project scheduling, process scheduling, process flow, issue resolution, process improvement.

Toronto, Ontario, Canada

- Developed implementation methodology and best practices to create efficiency within the implementation cycle- Manage the implementation life cycle on multiple applicant tracking platforms- Manage requirements discovery and documentation process- Provide consulting on industry best practice and process improvements - Participate in RFP process, including.