Robert Mcgrath Email & Phone Number

Dublin, County Dublin, Ireland

Operations Manager

County Dublin, Ireland

StoneyCNC offer CNC cutting machines and production solutions – Professional high performance CNC routers.• Streamlined operational & procurement processes end-to-end through digital tools (move from SAP to Monday.com).• Successfully implemented procurement and workflow optimizations that increased efficiency & reduced cost.• Spearheaded the digital transformation of internal processes, improving procurement workflows and automating reportingmechanisms.• Process improvement - Drastically improved communication & productivity by introducing new management system.• Change Management – Facilitated factory move which slashed rental costs, boosted morale and accelerated R&D.• Focus on customer - Helping clients to get the most out of their new machines. Drastically reduced customer setup time.• Focus on Business development – Opened new sales channels (Consultancy + Subscriptions €50,000+ annual revenue),Granted funding (€100,000+), identified and capitalized on new opportunities.• Full account management - Developed and nurtured client relationships with new and existing clients adding 50% to customer* lifetime value.• Led external team to improve web shop UX resulting in doubling of web traffic.

County Dublin, Ireland

• Focus on Business development – Telesales, talent attraction, stakeholder management, capitalized on new opportunities.• Full account management - developed and nurtured client relationships - Understood and fulfilled clients staffing needs.

County Dublin, Ireland

Advanced Micro Devices, is an American multinational and semiconductor company that develops processors for businesses.• Events Planning – collaborating with internal/external stakeholders to leverage appearances at international trade shows.• Optimised events registration - gathered data and tracked key customers movement through sales funnel.• Events Logistics and Leadership – Led the adoption of new technologies which improved reporting accuracy and lead retention.• Spearheaded implementation of new reporting system, which doubled post show sales.

County Dublin, Ireland

Experienced in identifying emerging technologies. Digitization of processes, and piloting tools to drive efficiency.• Reported to Agile team on changes to website and quote process using Google analytics, internal programs & excel.• Answering data queries from multiple stakeholders - Identifying KPIs on web and prioritizing key changes for dev team.• Improved overall reporting process by increasing automation saving 100’s of man hours and implemented error flagging system.• In-depth research into UX and optimised how each UI fit into the process – A/B, Experiential, Focus group Testing.• Vendor relationship management - Worked with external agencies for market research, content creation and testing.

Swords, Dublin

• Promoted to Real Time Analyst after 2 months. Communicated with senior management in relation to events of the day 8 including, overall performance, progress towards targets, IT issues any other performance related events.• Answered customer calls on a wide variety of topics from Billing enquiries to product queries, worked as part of a team to 1 improve overall customer experience.• Communicated with team managers in relation to their targets, progress towards targets and analysis on why targets would or w would not be achieved.

Austin, Texas Area

Richardson James are an umbrella company for cloud counter vapor (an FMCG Vaping retail store) and Hayes Vapor (high end e-liquids Product/Brand)• Grew online conversion rate by 300%.• Wrote and implemented business and marketing plans.• Audited client’s current strategies and optimized with a focus on revenue and sustainability.• Sales, Marketing Strategy & Analytics for Portfolio Companies (Google Analytics, Excel, Power BI).• Aided in the design of website to ensure key marketing/sales metrics could be achieved (WordPress).• Developed targeted online Sales strategies for 3 portfolio companies.- Doubled website traffic & conversions within 3 months – implemented advanced reporting system.- Social media - Planned and implemented content calendar and responded to inquiries over social media channels.• Planning for growth – Implemented sustainability processes focused on proactively achieving KPI targets.• Communicated constantly with C-suite stakeholders to ensure goals were achieved.

Austin, Texas Area

• Project Management: Assistant Project Manager - Software Development- Running development meetings – implementation of project plan- Software testing- Oversaw Bug fixes• Testing & reporting on software update- Implementation of customer feedback into development

Dublin, Ireland

Leading experiential marketing agency who create, manage and execute brand experiences on behalf of brands.• Events Management - Consistently overdelivered on all KPIs - Team Supervision/Management/Training - Reporting & post event analysis, presented to account execs and clients after all events

Dublin, Ireland

• Procurement initiatives- Networked with industry experts & suppliers to ensure seamless supply chain management.- Implemented flagging mechanisms to identify issues in our processes, leading to a 50% reduction in overall spend.- Instigated supplier relationship management efforts along with stakeholder assessments for all procurement activities.- Built procurement processes to standardize purchasing decisions.• Led development for website, landing page/customer journey, & coordinated all online/offline marketing.- Website design & launch, ran all social media/traditional media & direct mail campaigns.- Wrote and implemented marketing plan, coordinated all content creation and administration.- Web analytics & A/B Testing (Google analytics, customer journey mapping, post purchase analysis).• Worked in a fast-paced innovative environment, designed & executed successful fundraisings, securing seed investments fromEnterprise Ireland & DCU from pitches (€55,000+).- Instigated all funding conversations and managed development budgets.- Wrote all applications (Pitch Deck, business plan, financial projections, budget) and delivered all presentations.• Led Sales & Marketing Department, targeting educational institutions as our niche.- Personally generated over €500,000 in sales revenue – Changed from sales to rental model doubling our revenue.- Created marketing plan, defined customer profiles, wrote press releases, cold calling planned trade show visits.- Implemented new sales strategies (rental of machines, training programs, warranties).- Implemented new management & reporting style, kept all relevant parties motivated and informed, focusing on customer.- Networking & communication to gain access to superior customers, suppliers, components & advisors.• Customer relationship management- Built initial CRM tool (Excel) – identified new software (Hubspot) which optimized this process.- Used customer feedback to plan new iterations of the design

Blanchardstown

• Extensive presentation preparation (PowerPoint & Prezi) for the European Management Team- Created presentations for student outreach program that are still in use- Trained European Management on Presentation skills• Extensive Excel-based reporting- Optimized the reporting function, saving 1,000 man-hours / year- Improved accuracy/relevance of reporting

Eastpoint Business Park, Clontarf, Dublin

• Marketed a “funding round” worth over €3 million through a LinkedIn campaign- Targeted specific indivduals with PPC advertising- Spearheaded the use of new advanced social media advertising• Extensive Excel analysis & database management• Summarization of key information for funding meetings

Malahide, Co.Dublin

While working here my duties included; float management, taking orders, serving drinks & food, provide excellent customer service, stock control, locking up at end of shift. In this role I had to deal with customers and still be helpful, informative and friendly.

Malahide, Co.Dublin

While working here my duties included; float management, taking orders, serving drinks & food, provide excellent customer service, stock control, locking up at end of shift. In this role I had to deal with customers (in a fairly stressful situation as the bar is very busy) and still be helpful, informative and friendly.

Malahide

Had a relatively successful patio laying job where I found and completed all of the work with a friend of mine. This work consisted of first of all Acquiring Customers, Ground clearance, General labour, Ordering materials, Cleaning and Laying the patios, Answering customer questions and giving advice.

Henry St., Dublin

In this position I was required to constantly meet sales targets in a very competitive environment, ensure that there was always enough stock ordered and on view & address customer queries and use the till. In this role again I had constant interaction with customers.

Dublin Airport

While working here I had to work as part of a team, deal with passenger queries in high pressure situations work quickly and efficiently to avoid or solve problems.

Bsc Marketing, Innovation & Technology, Marketing/Marketing Management, General

Activities and Societies: -Boxing -Kickboxing -Kyacking -Equestrian -Rock-climbing -

Leaving Cert, Construction Studies

Activities and Societies: Rugby,