Robert Mcguire Email & Phone Number

San Antonio, TX, US

Seattle, Washington, United States

Sunnyvale, California

• Support the digital transformation journey for our clients at various stages of their lifecycle. Identify the current environment and help build a strategy to understand the users' needs and drive towards business.
• Drive innovation to meet user needs and challenge the business and technical teams to aim for that north star and create the art of the possible.
• Lead the user experience to understand and understand user needs more.
• Manage current and backlog of work in collaboration with the business and lead developers.
• Create the concepts and design artifacts as needed working with other designers.
• Assess product performance and analyze data before and after enhancements are launched production.

Redmond, Washington

Collaboration customer experience design and development of Microsoft Learning integration with Microsoft Teams

Houston, Texas

• During my present role, I counsel all participants enrolled in the customer experience program and review their keystone projects to provide students with a sustained intellectual discovery experience.
• Delivered comprehensive training on creating brand loyalty through developing high-quality customer experiences; shared best customer experience practices, as well as real-world and industry-based examples.

Tysons Corner, Virginia

As a lead product user experience strategist for auto loans, my primary responsibility involved working closely with stakeholders to gain a deep understanding of key performance indicators (KPIs), key risk indicators (KRIs), and the specific needs of our users. This knowledge allowed me to create an optimal user experience within a lean and agile.

San Antonio, Texas

• In this position, I provide a cohesive and frictionless digital experience as a part of an omnichannel strategy by executing USAA’s bank digital experience for USAA members. I collaborate with designers and developers.
• Consumer Lending Acquisition Experience: Auto Loan (+25% increase completion rate), RV Loan, Boat Loan, Motorcycle Loan, ATV Loan, and Personal Loan
• Deposits Servicing Experience: Digital Deposits Unboxing and Product Onboarding, Direct Deposit (+23% increase completion rate), and other Deposit Servicing Experiences
• Delivered the best possible user experience for customers and offered practical solutions to resolve challenging problems, such as customer digital pain points, in conjunction with bank stakeholders.
• Employed human-centered design methodology for providing world-class digital experiences to members across several digital touchpoints and inspired other channels for the best possible omnichannel experience.
• Various channels such as desktop, mobile, chat, video, text messaging, and MSR call centers.

San Antonio, Texas

• As a Lead Optimization Testing, I was responsible for developing an efficient testing process roadmap in collaboration with colleagues and stakeholders. I optimized A/B & MVT testing to understand which design suits.
• Adopted best practices and procedures that resulted in increasing the number of testing efforts by +20%.

San Antonio, Texas

• Responsible to discover optimization opportunities to grow business, improve brand awareness, and increase organic search traffic in cooperation with marketing partners. I assumed responsibilities for interfacing with.
• Gauged the bank’s digital acquisition pages' effectiveness, analyzed digital ROI, and drove better insights in real-time by researching, establishing, and applying a digital banking marketing tracker.

San Antonio, Texas

• As for my expertise at USAA, I utilized user-centered design methodologies, design sprints, and user testing that led to intuitive user experiences for members and surpassed business and stakeholders’ goals. Owing to.
• Headed UX discovery sessions weekly to understand clients’ businesses, goals, and strategies and devised creative, client-centric solutions to improve user experiences.

Los Angeles, California

• Led a team where we developed and executed marketing and design strategies to increase consumer confidence and attract prospective buyers to the website, strengthening business outcomes in the senior managerial capacity.
• One of my main primary responsibilities was to analyze the company’s challenges and led creative initiatives to propel business growth, brand recognition, market share, and customer loyalty; I spearheaded creative.
• Led the company in the most profitable direction and implemented its vision, mission, and long-term goals; produced more than $35M of gross revenue within 18 months after the website launched.

Ic2 Quick Look Innovation Methodology, Innovation Certification - Quick Look Methodology

Master Of Human Computer Interaction

Continuing Education

Master Of Science (M.S.), User Experience Design

Bfa, Visual Communication Design, College Of Fine Arts