Robert Mcguire Email & Phone Number

San Antonio, Tx, Us

Seattle, Washington, United States

Sunnyvale, California

Support the digital transformation journey for our clients at various stages of their lifecycle. Identify the current environment and help build a strategy to understand the users' needs and drive towards business goals by working with multiple partners such as business, design, and development to deliver final deliverables.My Primary Job Functions Included:• Drive innovation to meet user needs and challenge the business and technical teams to aim for that north star and create the art of the possible.• Lead the user experience to understand and understand user needs more.• Manage current and backlog of work in collaboration with the business and lead developers.• Create the concepts and design artifacts as needed working with other designers.• Assess product performance and analyze data before and after enhancements are launched production.

Redmond, Washington

Collaboration customer experience design and development of Microsoft Learning integration with Microsoft Teams

Houston, Texas

During my present role, I counsel all participants enrolled in the customer experience program and review their keystone projects to provide students with a sustained intellectual discovery experience.• Delivered comprehensive training on creating brand loyalty through developing high-quality customer experiences; shared best customer experience practices, as well as real-world and industry-based examples.

Tysons Corner, Virginia

As a lead product user experience strategist for auto loans, my primary responsibility involved working closely with stakeholders to gain a deep understanding of key performance indicators (KPIs), key risk indicators (KRIs), and the specific needs of our users. This knowledge allowed me to create an optimal user experience within a lean and agile environment, ensuring the successful delivery of these experiences into production.In addition, I played a pivotal role in building a robust backlog of enhancements and conducting thorough user testing. This enabled us to identify valuable opportunities for improving user interface, user experience, content, and accessibility. As a result, we observed a significant increase in the number of users applying for loans, leading to substantial revenue generation for the auto loan line of business.My primary job functions encompassed the following:- Gaining a comprehensive understanding of the business goals and users' needs, and leveraging my experience and creativity to lead and shape the vision of future design experiences for our products.- Identifying areas of opportunity by effectively utilizing funnel performance data, thereby facilitating the prioritization of design and development work and determining which items should be added to the backlog.- Establishing a comprehensive plan to execute user testing, along with a well-defined strategy for developing and iterating on a minimum viable product (MVP) that we could bring to market first. This iterative approach allowed us to continuously enhance the user experience over multiple sprints.- Cultivating a collaborative environment among stakeholders, business professionals, developers, and design teams. This collaborative approach ensured the team's productivity and maintained a healthy backlog of work.

San Antonio, Texas

In this position, I provide a cohesive and frictionless digital experience as a part of an omnichannel strategy by executing USAA’s bank digital experience for USAA members. I collaborate with designers and developers in the senior managerial capacity and generate attention-grabbing ideas for UI/UX design before conducting A/B testing to determine which design suit best while understanding member behavior. I leverage data analytics and inspect and model data to discover useful information to gain insights and present to stakeholders that support the organization’s sound decisions. One of my primary responsibilities is to analyze market trends and competitors’ conditions to make robust strategy decisions.• Consumer Lending Acquisition Experience: Auto Loan (+25% increase completion rate), RV Loan, Boat Loan, Motorcycle Loan, ATV Loan, and Personal Loan • Deposits Servicing Experience: Digital Deposits Unboxing and Product Onboarding, Direct Deposit (+23% increase completion rate), and other Deposit Servicing Experiences• Delivered the best possible user experience for customers and offered practical solutions to resolve challenging problems, such as customer digital pain points, in conjunction with bank stakeholders.• Employed human-centered design methodology for providing world-class digital experiences to members across several digital touchpoints and inspired other channels for the best possible omnichannel experience.• Various channels such as desktop, mobile, chat, video, text messaging, and MSR call centers.• Data Tools such as Adobe Analytics, Glassbox, Tableau, and User Testing.

San Antonio, Texas

As a Lead Optimization Testing, I was responsible for developing an efficient testing process roadmap in collaboration with colleagues and stakeholders. I optimized A/B & MVT testing to understand which design suits best to understand member behavior.• Adopted best practices and procedures that resulted in increasing the number of testing efforts by +20%.

San Antonio, Texas

Responsible to discover optimization opportunities to grow business, improve brand awareness, and increase organic search traffic in cooperation with marketing partners. I assumed responsibilities for interfacing with design, IT, and business partners to employ the best website standards that enhanced acquisition page load times.• Gauged the bank’s digital acquisition pages' effectiveness, analyzed digital ROI, and drove better insights in real-time by researching, establishing, and applying a digital banking marketing tracker.

San Antonio, Texas

As for my expertise at USAA, I utilized user-centered design methodologies, design sprints, and user testing that led to intuitive user experiences for members and surpassed business and stakeholders’ goals. Owing to my diplomatic skills, I built and maintained productive relationships with stakeholders and partners across the enterprise to gain mutual benefits. A vital business insight enabled me to leverage the in-depth knowledge of market research, competitive landscape, and testing methods to provide exceptional user experiences.• Headed UX discovery sessions weekly to understand clients’ businesses, goals, and strategies and devised creative, client-centric solutions to improve user experiences.

Los Angeles, California

Led a team where we developed and executed marketing and design strategies to increase consumer confidence and attract prospective buyers to the website, strengthening business outcomes in the senior managerial capacity. • One of my main primary responsibilities was to analyze the company’s challenges and led creative initiatives to propel business growth, brand recognition, market share, and customer loyalty; I spearheaded creative design teams. I assumed responsibilities for creating marketing campaigns to promote a company, meet customer requirements, develop brand experiences, and maintain a competitive advantage within new and existing markets in collaboration with a multi-disciplined team.• Led the company in the most profitable direction and implemented its vision, mission, and long-term goals; produced more than $35M of gross revenue within 18 months after the website launched.

Ic2 Quick Look Innovation Methodology, Innovation Certification - Quick Look Methodology

Master Of Human Computer Interaction

Continuing Education

Master Of Science (M.S.), User Experience Design

Bfa, Visual Communication Design, College Of Fine Arts