With over 15 years of experience in customer success and technical support, I am passionate about delivering exceptional customer service and ensuring customer satisfaction. I have a strong background in messaging security, threat intelligence, and data analysis, which enables me to provide proactive and strategic guidance to our clients at GreatHorn. As the Manager of Messaging Security, I lead the Threat Intelligence program and collaborate with cross-functional teams to monitor, detect, and report on potential threats. I also serve as a Customer Success leadership team member, providing leadership and guidance to the overall organization. I leverage my skills in customer success, customer onboarding, and attention to detail to onboard new clients, resolve issues, and share best practices. I am a trusted partner and strategic advisor to both internal and external stakeholders, driving business decisions and improving customer outcomes.